Amazon
- Product not delivered Open
Vinay Joshi filed this complaint against Amazon on Oct 11, 2024
Resolution Demanded:
Apology
Refund
Damages
I had ordered a product, Philips Air Fryer on Amazon on **th Sep. Payment was done on the same day online. (Order and payment details and invoice attached, refer attachment-*)
The delivery was supposed to happen on *st October but did not happen (details in mail chain attachment *). I contacted customer care and they told me it will be delivered the next day.
The delivery did not happen on *nd October as well(details in mail chain attachment *).
On *rd October I reached out to complain on social media (facebook) and I was given a link to raise a Amazon social media query (refer attachment-*). I did the same and got an email reply that they need * business days to resolve and will get back to me (details in mail chain attachment *).
They replied back on *th October telling me that order is lost and asked me to cancel the order and then reorder the product (details in mail chain attachment *).
The issue is, when I placed the initial order the value of the product was Rs **** and I also got cashback of Rs ***.
Effective price I landed for was Rs ****.
Current product price is Rs ****.
Refer to the attached screenshot. (All screenshots in attachment-*)
So I have asked them to deliver the product at the same price. And they have again asked me to wait for * business days.
They are unnecessarily using delaying excuses.
I request your intervention to kindly get the issue resolved and get me the product at my purchase price or provide me refund of the current product market price.
Are you brand?
Are you Lawyer?
Amazon
Byjus
"I am very much satisfied, since my complaint was resolved within a week. I got refund smoothly. My sincerest thanks to the entire Voxya team. It is really effective and quick."
SUNDARAPANDIAN M
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