Ifb - Product not delivered and refund not given

I placed PREPAID order on IFB WEBSITE *th April **** of rs**** and till now i.e. august **** I have not received the product. My order id is *********.I know its not much but I placed this order for someone else, and you can imagine that when I did not receive the products why would anyone pay, and I dont earn much due lockdown and so I need the money badly. I have called customer care ***********, *********** everyday they just say that they have forwarded my complaint to their superiors and the latter will revert through call or mail but not even ONCE have I received any mail or call. I am very frustrated..Please help me in getting my money back.