EUREKA FORBES LIMITED
- Prepaid Service Complaints not Attend Open
ARUP KUMAR ROY filed this complaint against EUREKA FORBES LIMITED on Apr 12, 2024
Resolution Demanded:
Replaced
Dear Sir/Madam,
I would like to inform you that, I have a purchased Service & maintenance AMC from EURAKA FORBES LIMITED (Formerly Forbes Enviro Solutions Limited) for my Aquagard Enhance UV+ as on **.**.**** vide Invoice no. ************, and booked for a *st service of my Aquagard as on **/**/**** as per Service request number CM-******-********, but till date they not sent any professional in my room and not repair my instrument. Since **/**/****. I have been continuous followed up with their C.S.C number alongwith my booking details but no solutions come out from them. Almost Eight to Ten times I was talked with Customer care center (***********) every times they told me that it will solved soon but they not assigned any professional for my service request I also mailed to them but they not replied. I was asked to return my payment but they told me that it is not possible.
I was purchased the Gold AMC from them as per their assurance over phone that no complaints will come out from our end related service and they sent a payment link and I was paid Rs.****/-. After payment e they sent an Invoice to me (attached the Invoice).
I am facing very big problem alongwith my family, due to absent of drinking water. So I choose a last option to inform you for my justice.
Hope you may do the needful for me.
Are you brand?
Are you Lawyer?
EUREKA FORBES LIMITED
No Broker
"Thanks a lot Voxya, I was able to downgrade and get a refund. Voxya is revolutionary in bridging the gap between the Brands and Consumers in resolving issues. Appreciate your efforts! "
Sibi
Related Complaints
EUREKA FORBES LIMITED - Regarding service and Adapter Closed
This is Rameshwar Pawar from Latur. I've purchased your Enhance water purifier on Sept ****. Machine serial no. ****************. My adapter is not working since * months due to which my purifier is not in working condition. I have calle...
Jun 30, 2024 by Rameshwar Pawar
EUREKA FORBES LIMITED - Aquasoft 1000 water softner is not working Closed
Since ** days I have been waiting for someone from Eureka Forbes will visit and repair the faulty Aquasoft water softner. Everytime I approach the customer care , grievance cell, I just get automated response that within ** hrs someone will v...
May 03, 2024 by Ashwin B
EUREKA FORBES LIMITED - Failure to provide service after charging a subscription fee Closed
We bought a AMC subscription service which cost us roughly **** Rs. from the brand for Oct **** - ****. The brand in **** insisted that we install their app and book services through it only. On April **** when we tried to book the AMC service ...
Apr 10, 2024 by Steven Melwyn Quadros
EUREKA FORBES LIMITED - Complaint not been attented Closed
I have an Aquasure water purifier from Eureka Forbes, which is currently under a paid AMC valid My purifier stopped working on July and I raised a complain on the app following which the technician visited the same day and found that the m...
Oct 09, 2023 by BIJOE KOSHY
EUREKA FORBES LIMITED - Product under AMC not being repaired Closed
I have an Aquasure Crystal water purifier from Eureka Forbes, which is currently under a paid AMC valid until end of Oct ****. My purifier stopped working on **nd July and I raised a complain on the app on **rd following which the technician vi...
Aug 09, 2023 by Amar Kedia