Facebook Pixel Tracking

Shadowfax / Utsav Suits - Poor Quality Product with No Return Policy

Pranitha Jagilam filed complaint against Shadowfax / Utsav Suits on May 31, 2019

I ordered good quality dress for my personal wearing. My Order was confirmed on **th May **** and the Order# US************. this was confirmed by team utsavsuits. today i.e. on **st May ****, I got final product and when I checked it, it is in poor quality after paying the cash to the delivery boy (As it was COD option). Delivery boy Raju holding wide mob number +**-********** was rude and he did argued with us when asked him to take it return. He further said you complain wherever you want. I requested him for any other contact to whom I can speak and seek the help for return the product. He gave me the mobile number + **-********** to contact for further help. Unfortunately it is not working. Facebook was the place where I saw the add and booked this product. When I checked in my FB now to check for any return policy, I did not find that add now.
No return policy was mentioned on any of the place.
I am ok for losing my money but decided to teach a lesson to these fraudulent people. Hence seeking your help to take it forward. Thanks in advance for your help and opportunity to raise my voice. Attached is the file which was attached to the delivered product. No bill was provided either by delivery boy or the company shipped the product. I am not sure what is Shadowfax and what is Utsav Suits. Looks both are involved in this whole transaction.

Share, let the world know

Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Shadowfax / Utsav Suits

2

Total Complaints

2

Total Resolved

100.00%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

- Abhijit Dhote

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Asmita Chakraborty on Oct 1, 2022

Shadowfax / Utsav Suits – Item not delivered Closed

I have not received my product,the delivery agent ask the OTP,after given the OTP the tracking details showing that ,he is unable to deliver my product,but I have not received any call for from delivery agent