- Plan not activated aditional money asked ^Open

vikram wadhwani filed this complaint against Just Dial Limited on Mar 15, 2021

Resolution Demanded:
Apology
Replaced

My name is Vikram wadhwani from Kanpur my business name is wadhwani and associates for which i have purchased business listing plan for top * position in kanpur which is their position plan
i have two complaints
first these people try to cheat their customers by giving fake discounts manipulating customers that this plan will cost this amount and when the customer purchased that plan they charge him further amount so there is always ambiguity in their words
just dial called i discussed their plan they told me that a certain inquiry plan will cost me ***** for * year they further told me that i can also opt for ecs which will be deducted in two monthly instalments the guy was rohit from noida he told me that he is marketing head he told once you pay ecs instalment your plan will be active now another marketing guy named aditya malhotra told me plan for **** for enquiry and lead generation which i have not purchased after few days some marketing guy named AMAR SINGH CHAUHAN Mob No ********** came with his senior told me about position plan which will give me top * position in kanpur with any no of categories and pin in kanpur he also cheated me by saying that there are discount this ecs plan will cost you **** for * month and ** days and **** for * months after it will deduct **** or **** after every *.* month or * month they also told me that your plan will be activated once you pay the amount if you pay by noon then you will recieve leads and enquiries by evening now the irony i have purchased this plan from * days and still it is not activated my second complaint that now their marketing department head mr gurbachan singh and other team members are saying that your plan will be activated after second instalment second ecs which will be deducted within * days for getting plan active plus when i called amar singh chauhan the guy for which i complaining specially he also told me that you have to give **** rs instalment aditionally to get this plan active this is pure cheating a cheating to attract client and boost sales i have given them warning that i will give them a legal notice they are saying you need to talk to us before purchasing your plan i want to ask that mr amar singh chauhan who told me personally about just dial plans is he not your marketing guy is he not representing just dial plus their marketing dept told me initially that they will send their executive who will explain all plans to me it means that they are giving power to their executive for selling their services their executive is responsible on behalf of just dial do i need to interact with hundreds of employees of just dial just to understand and purchase a basic plan they are saying like ki sir apko hmse puchna chiye ta are bhai tmara bnda b to tmari company ko represent kr ra h use knowledge ni h to kyu rkhe huye ho ab plan purchase kiya h to kyi mri issues answer ni kr rha now when i have purchased thier plan they are not addressing always they are taking ** hours or * days and they have taken * days upto now they are wasting my and their time as far as activation is concerned they are increasing my time by transfering my issue to different dept sometime internal dept calling my issues as a technical error some time they transfer my issue to marketing dept but everything in vain
here i am giving my details plus i am attaching payment screenshot with their invoice
Name Vikram Wadhwani
Business Name wadhwani and associates
Registered No **********
first refernce no for cheque cleard but contract not activated *******
Reference no of activation clarification *******

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