- Physical and mental harassment of indian senior citizens by british airways ^Open

Amit filed this complaint against British Airways on Jul 04, 2022

Resolution Demanded:
Apology
Refund
Replaced
Damages

Dear Sirs,


I wish to state that my parents Mr. Purushottam Kumar aged ** years & Mrs. Kiran Bala aged ** years boarded from Delhi for Belfast via connecting British Airways flights with a stopover at London. The flight from Delhi to London was BA-**** and London to Belfast was BA**** on *st July ****.



The initial flight BA-**** took off from Delhi about * hour after its scheduled departure time and arrived at Heathrow Airport in London about * hour ** minutes after its scheduled arrival time. This is according to information updated on the British Airways website.



Thereafter, my parents started to board for the connecting flight from Heathrow to Belfast after all the Security Checks and biometric scans. During the immigration checks, the British officials/Security teams collect the biometric scans and photographs of passengers.



Then Heathrow/BA staff take the photo again when you board the aircraft . Due to their mistake they had uploaded a wrong persons namely one Mrs. Anju Balas photograph against my mothers (Mrs. Kiran Balas) boarding pass. Mrs. Anju Bala was on her way to Glasgow.



When the team realised their error, they were unable to correct it because the concerned senior official, who had the necessary authority to delete and re-upload the correct photographs, was unavailable. Due to this mistake, three passengers My Mother, Mrs. Kiran Bala, My Father, Mr Purushottam Kumar and Mrs. Anju Bala were unable to board their connecting flights and got stranded at the Airport.



Surprisingly, despite their error, British Airways officials refused to provide any lodging or meals to the stranded passengers, citing the fact that they were not frequent fliers. I should mention that my parents are elderly and have several medical conditions such as BP, Diabetes because my parents were new to the city, had a language barrier, and were unfamiliar with the airport, they approached British Airway officials for assistance in obtaining a hotel reservation and food, for which they were willing to pay, the officials refused to help. Also the Luggage of my parents which was checked in at Delhi, has still not been received by my parents. The officials are unable to provide any information regarding the same.

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