Paisa bazaar
- Personal Data breach by a company leading to Financial scam Open
Imnasangla filed this complaint against Paisa bazaar on Jun 16, 2020
Resolution Demanded:
Damages
Hello Team Voxya
I applied for personal loan of Rs. ***** for a period of ** months, with a Monthly EMI of Rs **** in Paisa bazaar app months ago and never expected to get a loan since my credit score was low. All this while, I kept on receiving ads from the app since I had used my email ID and phone number while signing up in the app.
On June *, ****, at **:**-**:** a.m., I received a phone call from a person who identified himself as a Paisa bazaar employee. He told me "Do you need the loan you applied for?" I said "yes, but my credit score is low"
He replied "But your personal loan that you applied for of Rs *****, for a period of ** months, has been approved by Bajaj finserv company. You can get the loan by contacting this phone number" (and gives me a phone number). He assures me that I'll be getting the loan for sure.
Since, it was from paisabazaar and he had actually mentioned all the correct loan details which I applied for, I believed that it was really from Paisa baazar company.
On contacting the phone number he gave me, the person asked me to send my identity details like aadhar card, pan card and front page of Bank passbook via WhatsApp. I send him my details but I never sent him my personal email ID.
However, the next thing I receive is an email from info@bajajfinserve.net with account details asking me to pay RS. **** as Payment registration processing charge which I paid since it was a procedure in getting a loan.
After making the payment, he sends another email asking me to pay RS. **** as **% GST for Rs. ***** loan.
I was skeptical at first but he assures me that after payment of the tax, within * minutes, I'll get the loan instantly in my account. So I paid Rs. ****.
The next day, on June *, I receive another email, asking me to pay RS. **** as NEFT tax in order to get my loan. But this time, I realize they had addressed the "loan credited" to a different account number, so I contacted him accusing him of fraud. He cuts the call and after a while, I receive an email, only this time addressed to my account number. I notify him that I won't pay anymore and he used several derogatary Hindi terms and racial slurs in anger against me.
By now, I realized that I had fallen myself into a phishing scam and I did not pay anymore.
To be sure that it was a scam, I emailed the customer service of Bajaj finserv company regarding the issue, and they replied that they do not ask any kind of advance money payment to get a loan nor the person who contacted me Mr. Avanish was their employee and they also informed me that their official email is "bajajfinserv.in" and not "info@bajajfinserve.net", the email ID that contacted me from the beginning to scam me.
All this incident enlightened me that my personal data like Email ID, phone number and the loan amount and its other details, has been breached by Paisa bazaar company. The company failed to protect my privacy and sensitive personal data which has made me a victim to phishing scam, leading to Financial exploitation and mental stress.
The evidence I have strongly proves that there was data breach of my personal information by paisabazaar company to scammers.
Under Data Protection laws in India, exercising my rights, the company has clearly violated right to privacy **** under article freedom of speech and expression under Art **(*)(a) and right to life and personal liberty under Art ** of the Constitution of India.
Under section **A of the (Indian) Information Technology Act, ****, a body corporate who is possessing, dealing or handling any sensitive personal data or information, and is negligent in implementing and maintaining reasonable security practices resulting in wrongful loss or wrongful gain to any person, then such body corporate may be held liable to pay damages to the person so affected.
Due to violation of all these Data protection laws, I seek to get a compensation of Rs. ***,*** (Rupees Three Lakh) from Paisa bazaar company, for breaching my sensitive personal data to scammers that has led to Financial exploitation and mental stress due to verbal abuse and racial slur faced by me, a victim of data breach by a reputed company.
I hope that I will be compensated for the damages done to me at the earliest.
Thank you, voxya team.
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Paisa bazaar
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