GoAir Airline - Persisitant Flight Delay

I would like to highlight the sorry state of domestic wing of Go-Air. Flights are getting cancelled, delayed like no business. If you want to reach the airline call centre minimum wait period is **-** mins. I am shocked that daily they are multiple complains against the airlines, but ministry has not acted or protected the passengers in anyway.

I have booked Go Air – *** which departs Mumbai at **.** am and lands Goa at **.**. This flight in last * months + has consistently getting delayed by *-* hours. Yes, every day with some days getting delayed by *-* hours as well. Also, the best part is that till last day of departure, airline says the flight is on time. So as a passenger you can’t cancel the flight as there are heavy cancellation charges and on the day of departure you are being told of the delay. On the last day you can’t do anything as prices of the other flights are skyrocketed.

Below is the table and delay on the same flight in month of November. The story is same for October as well. When I contact the airline after being on hold for ** mins, they say my flight of **th is on time. How will that happen when in last ** days the flight is never gone on time. They do the delay last minute, any when I asked for cancelation the charges, they said its Rs. **** per passenger . I have a very important event of **th for which I need to be in Goa . I have no option but to cancel pay the charges and book last minute with another airlines

This is broad day light cheating and fraud and shocking that ministry allows this behaviour by airlines

Request the ministry to look into this issue. If the delay is persistent then give the passenger right to cancel with out penalty and time before their travel date. I would like to show below table of delay to social media and make passengers aware so that don’t struggle like us.

Flight No G*-***
Original Time **.** am

Date Departure Delay
**-Nov-** **:** * hours ** minutes late
**-Nov-** **:** * hours ** minutes late
**-Nov-** **:** * hour * minutes late
**-Nov-** **:** * hour * minutes late
**-Nov-** **:** * hours ** minutes late
**-Nov-** **:** On Time
**-Nov-** **:** ** minutes late
**-Nov-** **.** On Time
**-Nov-** **:** * hours * minutes late
**-Nov-** **:** * hour ** minutes late
**-Nov-** **:** * hour ** minutes late