Aachho - Payment deducted but order not placed

* days back I was ordering a suit from Aachho, it took me to the payment page and I completed the payment via PayU using debit card, but on returning to the order page, it showed that the order was not confirmed. The amount got deducted from my account but there was no confirmation/order Id sent. I
have mailed them and called them. They picked up once and said they'll get back. But haven't called since then. I have tried calling multiple times, either they don't pick up or number goes busy. Don't know if it's a scam website.