Shiprocket
- Package Tampered by Bangalore Delivery Team Fake investigation by Shiprocket Offered Resolution
I Love My Polish filed this complaint against Shiprocket on Apr 05, 2024
Resolution Demanded:
Apology
Refund
Damages
Shiprocket's Ekart service was used to send a parcel to my client, and the package was marked delivered on **.**,****
My client recorded the proper unboxing video of the same, when she felt a shady re-taping was done And it weighed too light.
To her dismay all the actual contents of the package were removed, and replaced by USED LIPSTICKS while Lipsticks are not even a product sold by us. When we asked shiprocket to be confronted regarding the theft- they have very high standards of proof, whereby we gave them order packing videos/ we gave them unboxing videos/ we gave them sample packing videos as well. When it came to the resolution we simply received the message, your dispute stands rejected after investigation- WITH NO PROOF as to why they rejected it. They get the same investigated through the same courier partners, who steal. Imagine asking a thief if they stole. The scam runs deeper, as when i tried initially to revert the mail which asked for proofs, it said email id not found. Only to hear from their CS Executive for a week, that they dont have a functional email id for over a week. Imagine the CS support where you can't mail a **** cr company. This company takes no accountability even in the face of proofs, and this was a SHIPROCKET SECURED PARCEL. their scam and theft emboldening policies have to be called out.
Are you brand?
Are you Lawyer?
Shiprocket
Asus
"Voxya team helped me very much and they were there though out the issue resolution and without them I believe it is impossible to get justice. Thank you Voxya and team."
Leela Sai M Guggilam
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