Tci Express - package not delivered

Dear Customer Service Team,

I hope this letter finds you well. I am writing to express my deep dissatisfaction with the services provided by TCI Express in relation to the delivery of my package. I have not received the package as per the agreed-upon delivery date, and this has caused significant inconvenience and frustration.

I shipped a package with tracking number or DWB number [************] on [*th feb ****] from [Pune] to [kolkata]. The estimated delivery date was [**th feb ****]. However, despite the considerable time that has passed since the shipment, I have not received any update or delivery confirmation regarding my package.

I have made several attempts to track the progress of my shipment through your website and customer service helpline. Unfortunately, I have received inconsistent and unhelpful information, which has only added to my frustration. The lack of transparency and communication regarding the whereabouts of my package is highly disappointing.

Therefore, I kindly request that immediate action be taken to resolve this matter. I expect a prompt investigation into the whereabouts of my package and an explanation for the delay.

Thank you for your immediate attention to this matter. I trust that TCI Express will take this complaint seriously and work diligently to rectify the situation. I look forward to a swift resolution.