- Package Not Delivered ^Open

Anoop Cherian filed this complaint against The Professional Couriers Chengannur on Jan 11, 2022

Raising a complaint request regarding the inefficiency work putforth by The Professional Couriers, Chengannur Branch Office. Please find below details and also take a moment in monitoring the Google Reviews or Complaints filed against this Establishment Firm, there are numerous complaints pertaining to non-delivery of the items to the destined address:

On **th Jan ****, *:** PM IST – I received a call from The Professional Courier Agent, residing at Chengannur (**** *** ****) informing the delivery agent they cannot dispatch the item to the destined address due to non-coverage or non-delivery support.

Summary: Failure by TPC Regional Service Providers or Delivery Agent in dispatching Courier Items to the Customer as per Destined Address
Issue *: The Professional Couriers (Service Provider at Chengannur - **** *** ****) is requesting the Customer to collect the courier from the Delivering Station i.e. Chengannur.
I have raised a request to your department last year on this same topic, till date there is no response update. This is the only ONE courier service in the world that asks the customer to come to the office to collect the courier.
Category: Professional Ethics/Work Culture
Related Issue: Refer to the mail addressed to HO (Consignment Number - SRT*********)
Related Issue Reported On: **th May ****, **:** AM IST

Summary: Communication Failure
Issue *: Consignment Number intimation notice has not been shared or generated by TPC, as a result the Customer is neither aware about the courier item being dispatched nor the sender address details.
Category: Communication, Logistic Issue, System Discrepancy

Summary: Ineffective Customer Service and Support
Issue *: Customer Support Numbers are Unreachable or Untraceable as published in TPC Contact website
Category: Communication

Summary: Poor End-User Experience
Issue *: Developer Portal Errors – Customer is Unable to file a Complaint Request in Customer Care Portal due to multiple discrepancies and errors observed on the website
Category: Technical

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