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Brand Factory - Package not delivered even after successful payment

Ayush Paran filed complaint against Brand Factory on Aug 30, 2022

On **th April **** I made a purchase from brand factory’s website. The payment for the same was done using upi the amount was deducted from my account but the website displayed that my payment was declined. I have been trying to contact them since then I could call their toll free number for a week or two later which is shown to me as closed I have also filled a complaint CGSI but yet there is no reply from brand factory’s side.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Brand Factory

43

Total Complaints

17

Total Resolved

39.53%

Consumer Satisfaction

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