Oyo Life - Oyo Life has not refunded my deposit and made other frauds

OYO hasn't returned my deposit money worth **,*** and also made customer fraud of **k + **k by asking me to pay extra rent.

Feb **
*. Paid advance rent for February: Rs **,***
*. Paid security deposit amount: Rs **,***

Remarks: After reaching the property I was made to be given room ***, on the second floor as per my booking. I was made to sleep in room *** which was not even cleaned up. ( I will attach the pictures of the filth I was forced to stay in). The room was not cleaned up by the property manager till ** March when I had to email the CEO. That is more than a month of being forced to stay in a room I was not allotted and the room which was not suitable to even stay in. The request was made to the Property Manager to shift my room or either change the house ID to *** instead of ***. After requesting so much the issue was raised on **th Feb.

March **
*. Paid advance rent for March: Rs **,***
*. Shifting charges: Rs **,***
*. Shifting charges: Rs **,***

Remarks: I was not at all happy with the service, not even a single penny of the **k paid was worth it. I had already lost my cool and had contacted the CEO, some cleaners were fired from their job on that same day. That day the zonal manager, Salman, visited the property, had my room cleaned, and requested me to not contact the CEO again and as a token of apology, he told me that he will give me an amazon gift voucher on March **th. It was an apology for making me stay in a filthy room. Still not paid. Such a fraudulent company. I have contacted Salman multiple times and even the new zonal manager Yugank regarding the gift card and I have been left on read majority of the times. I demand it for all the toruble I had to go through these months.
Because of the shitty service, I had opted to move out on *th March (even before the room was cleaned). The date would have been such that I would leave the property by early April, abiding by your ** days notice period.


April **
*. Paid advance rent for April : Rs **,***

Remarks: In April, there was a lockdown and the property I was supposed to shift into was also closed. So my only options were to either stay back in Bangalore in OYO for ** more days so that it doesn't cost me any penalty or go back home to Goa directly. I chose to stay in OYOLIFE for ** more days and tried to shift the date on the app. It wasn't allowing me to do so, I could only cancel the date and that would cost me extra because it was within * days or something. So I contacted the zonal manager regarding this issue and he said he would do it on my behalf as he knew me personally. And I clearly told him to postpone or shift the move-out date by a months time from that day. So if the move-out date request was put on **th April then the move-out date would be **th May. I did not get any notification or any email or any sort of notification. Apparently, the zonal manager removed the move-out request and didn't shift any date. It was neither done by me personally nor I had requested the zonal manager to cancel it. You can even check that the move out date was changed from the manager's end and not mine. He called me back saying it was done and will reflect in a few days.
After contacting OYO now, they are blaming me for not serving my notice period when I had served it and moved out only after ** days.


May **
*. Paid advance rent for May: Rs **,***

Remarks: Thinking that everything will be as planned and that I will leave mid-May, I booked a bus ticket and decided to leave the property by the **th. Also paid the advance rent, considering this **k was for the ** days that I was going to stay. Because OYO would have charged me **k if there was no sign of me leaving before the month's end. You charged me just **k which means you knew that I was gonna leave but it didn't reflect on the app.


May **
Handed over the keys of the room to the property manager

After returning back home I checked the app and it didn't show any move-out date so I scheduled the move out next day itself so that I don't have to pay more money for the month of May, during this process I even ended up paying **k.
____________________________________________

OYO Life is making me pay for the mistakes of their property manager and zonal manager. I would also demand cash compensation for the following:

*. Extra **k I had to pay after handing over the keys in May
*. **k amazon voucher that was promised
*. Making me stay in *** instead of ***.
*. Not giving a clean room
*. Not cleaning the room for over a month
*. WiFi and plumbing issues for more than ** days
*. Customer care/ Property manager/Zonal manager not being able to solve the issues for more than a month after leaving the property
*. App having bugs and not giving proper feedback to the user
*. Getting random bills for shifting of property
**. Keeping in the loop from March ** till today