RBL Bank
- Over billing of Credit Card by RBL Bank Open
Sumit Kumar Chakrabarti filed this complaint against RBL Bank on Sep 12, 2019
I want to lodge a complaint against RBL Bank for constantly over billing my credit card account over the past several months.
I brought this issue to their attention first time on June *, ****, and provided screenshots.
In the credit card statement sent to me on April **, ****, the unbilled amount was Rs.**,***.**. After I made payment of Rs.**,***. The remaining principal amount should be **,***-**,*** = **,***.
Again, I dropped an email to them on June **, ****, mentioning that after paying Rs.*,***, my unbilled principal amount should be Rs.**,***.** (instead of Rs.**,***.**). It was Rs.*,*** higher.
Again, in the last credit card statement issued on **-**-****, the unbilled principal amount was Rs.**,***.**.
I made a payment of Rs.*,*** on *-**-****.
It means in the statement date **-**-****, the unbilled principal amount should have been (Rs.**,***.** - Rs. *,***) = Rs.*,***.** plus interest. And after paying this amount, I SHOULD NOT HAVE ANY DUE PAYABLE TO RBL BANK.
I asked why the statement dated **-**-**** was again showing an unbilled amount of Rs.*,***.**?
I reiterated that after making the payment of rs.*,***.** on *-**-****, I will not have any payable due to RBL bank.
Again, the bank sent me a statement for Rs.****.**, and then I decided to file a complaint.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
RBL Bank
Resolved
Frustrated? File a Complaint
HappyEasyGo
"I tweeted about the issue before but I did not get any reply, until Voxya tweeted & tagged HappyEasyGo. I received the refund today after a long time. Thank you!"
Mrunmayee Palsule
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