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icici bank - OTPs delivered without requests

Pramod GVK filed complaint against icici bank on Dec 14, 2022

I am getting OTPs from ICICI bank without any requests being made. It happens every day and sometimes twice a day.

It would be like "Dear Customer, XXXXXX is the OTP for your request initiated through ICICI Bank internet Banking. OTPs are SECRET. DO NOT disclose it. Bank NEVER asks for OTP.

I have not raised any request on net banking or mobile banking. Its been happening from the past a month or so. Tried many times to contact customer care or relationship manager for this, but no resolution.

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Complaint Status

Resolution Demanded:

Replace / Fix problem

icici bank

79

Total Complaints

31

Total Resolved

39.24%

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