Amazon India
- Order not received yet Open
Madhuri sharma filed this complaint against Amazon India on Jun 23, 2023
Resolution Demanded:
Apology
Refund
Recently I had placed an order for Apple Iphone** on *th June ****, while placing the order, the arrival date for this package was between **th-**th June, which was almost a week late.
Assuming that as its a rare colour it might take that much time, from **th they moved the date to **th June for arrival. Entire day I was eagerly waiting for my parcel, by then at around **pm I received an msg stating that as they were unable to reach me , my parcel was returned.
next day i.e from **th june till this morning , i have nearly *-* calls everyday to your customer care, tried to chat and get a solution for my problem but everyone just kept saying the same line that "wait till today evening i will receive my parcel for sure as it is out for delivery".
I have also made calls to the delivery guy myself to track the parcel, he said in the next ** mins he will come , since yesterday, i have been waiting for him.
Is this the way a Prime member is treated? Is this the way an escalation department senior handles the problem or closes it by not even ensuring if the customer has received the parcel on time or not. What is the benefit for being a Prime member or forget even a Prime member, is this the way a customer is treated?
I guess I made a mistake by ordering it from Amazon instead of walking to the showroom.
I hope this reaches you, I get some satisfactory response .
Are you brand?
Are you Lawyer?
Amazon India
Swiggy
"I am very satisfied with Voxya. I got a call from Swiggy that they have initiated the refund for the misplaced order and that they are apologetic about it."
Shruti Karanth
Related Complaints
Amazon India - Refund not credited Closed
I have returned the product and the same picked up successfully on ** june **** and at that time updates were shown to me that my return will get back to you till ** june and so my refund will be delivered till * july , and then after a couple ...
Jul 09, 2024 by sumit fagna
Amazon India - Refund of Amount for defective mobie device Closed
First of all Amazon india delivers faulty products since inception there was the charging and heating issue in the mobile device samsung A** which I have purchased from amazon india also as mentioned to the brand and Amazon India about the issu...
May 27, 2024 by Priyank B
Amazon India - Return Pickup not being pickup up Closed
Hello team, I had ordered Haier ***L side by side refrigerator from Amazon ** days back and I received defective item. I scheduled return pickup for the refrigerator * times till date and Amazon pickup agents either cancel the pickup without co...
May 01, 2024 by Mohit Jain
Amazon India - Amazon shopping Closed
I didn't get my product,they sent me empty garbage box and not refunding me , please help me for refund ***** rs .they are declining my refund and making excuses of themselves we can't refund we have sent item, what if u sent me empty box ,I ju...
Mar 31, 2024 by Tarik Murad
Amazon India - Received a Power Bank instead of a Samsung FE Closed
Amazon India - Fraud Alert! I ordered a Samsung S** FE for my mother’s birthday and received a broken power bank inside the box. Until this time I had only heard about such frauds. This needs to be escalated at another level. Who on ear...
Feb 02, 2024 by Aritra Kabiraj