Dell
- Not delivering my laptop Closed
Khwaja Moinoddin Abrar Khan Pathan filed this complaint against Dell on May 19, 2021
Resolution Demanded:
Refund
Damages
I had purchased laptop on **th february **** from Authorised Dell store Aurangabad Maharashtra.
When I came to home I seen the laptop screen is defective. I called to customers support of Dell they told me Your laptop will be replaced by our side. The process of replacement is ** days. We will give you new brand laptop. First we will pick up your defective laptop after that we delivered you new laptop. I agreed on above conditions and say yes!
After one month no one pick up my laptop. I mailed continuous on india_csmb_wur@dell.com
But they only send me apologize and inconvenience mails not more than that
After almost *.** months they pickuped my laptop on * May ****
Then they told me you will get refurbished laptop. I said I don't want refurbished as I purchased new brand laptop I want brand new as they said as on ** feb you will get same brand new laptop. On ** May **** I said if you are giving me refurbished then I don't want it.
Please send me back my faulty laptop I will repair in Dell service station but I don't want refurbished.
But till now no response from Dell team.
I purchased this laptop for my CA intermediate classes. I didn't use this laptop for single day. I want my compensation and refund if not then I want new brand laptop as they mentioned earlier
Are you brand?
Are you Lawyer?
Dell
Dell
"Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my complaint. Thanks for everything."
Mohammed Abdulrahim A
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