novaturient visas - Non Payment of refund

Dear Sir,

We had enquired for tourist visa application for Ireland, for which we are asked to pay RS. **, *** for the processing the application. The entire amount was paid through google app and requested documents were sent through mail. We received payment acknowledgement was received form their former employee Ms. Deepika Agarwal on **th June. However, after few days we had to with draw the application due to personal reasons the mail for cancellation and refund was sent on **th Sept. The same was conveyed through mail to Mr. Amar the manager for Novaturient visas in Banglore. He along with his finance department replied on **th sept that the refund for the same will be processed within ** working days. We waited for the said duration, however when contacted Mr. Amar he denied any refund.