GTPL BROADBAND AHMEDABAD
- Non Delivery of Service took additional money but didn t activate Closed
Suraj Gaud filed this complaint against GTPL BROADBAND AHMEDABAD on Aug 06, 2020
Resolution Demanded:
Apology
Refund
*. Dec **st, I put a shifting complaint online on a call with GTPL from my old office to the new office (Piplod to Vesu - Surat) and they provided me a shifting deadline of * days..
*. It was urgent so I took follow-ups * times within the * day turnaround time. But they didn't show up
*. In the middle of January - They closed the ticket saying they were unable to find my location without calling me.
*. I called the support team and they said they will assigned a new ticket so they did. Again nobody shows up
*. I called the Sales agent Bashir Shekh, I told him everything and he said to visit office and pay the shifting amount which was never discussed with customer care so it was surprising, so I told him that I will go consumer court and He said "Phone rakh dimag mat kharab kar, Amandeep ka dost nahi hota to phone bhi nahi uthata" (Proof: Please see attached call recording)
*. I put consumer complaints on Grievance in mid-Jan - ****. This time someone did came but to tell me that there is no feasiblity at my new location and I have to transfer it somewhere else. ion
*. I didn't have any option because I paid for *month already. I provided a new location. they gave me a new * days turn around time and yet another time they failed as no one showed up
*. I put consumer complaints on Grievance in Jan - **** End and received a call from them in the Feb *nd week. They asked my to provide a shifting charge of *** so I did via Paytm on Feb **th. Please see below. He said someone will come to check cable but again no one came.
Screenshot_********-******_Google Pay.jpg
**. I called customer support they said they have taken my complaint and someone will come up. The whole February passed but the same disappointment even after paying.
** I took to follow up on March ** with the person whom I paid additional *** INR. Man, he provided me a receipt on March **. Do you know what it means by providing receipt after a month? They didn't take me seriously. All the follow-up and complaints were fake, either they didn't call the service team or the service team ignored my issue.
Screenshot_*.png
Screenshot_*.png
**. The next day someone came up to my new location and fit cables around it and they mentioned that someone will come to start the modern but again nobody did. THEN LOCKDOWN HAPPENED.
** During the lockdown, I have been receiving calls that my plan is about to expire, I have been telling them that my connection is not transferred since January and I am not using the broadband, They are telling me that they have taken the feedback and they will send someone to activate the morderm. No one is coming no one is calling me back to resolve this issue but the sales team is calling me to remind me that my plan is expired and asking me to renew.
Now this circle keeps repeating(received the same call from GTPL * days ago to do the renewal they are pretending to take my complaints), its been * months, the connection is diactivated. I am mentally tortured and don't wish to ever use GTPL again but the Grievance team is suggesting me to file a consumer case as I have sufficient evidence .
Are you brand?
Are you Lawyer?
GTPL BROADBAND AHMEDABAD
Delhivery
"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."
Prasanth Didla
Related Complaints
GTPL BROADBAND AHMEDABAD - GTPL broadband internet complain Closed
Internet is off since **-**-**** morning. It's been ** days today. my problem is not solved. And now even my complaint is not getting registered. But your technical team is not taking any action....
Jul 13, 2022 by KrishnaChandra Maurya
GTPL BROADBAND AHMEDABAD - Internet not working Closed
For since last * week, my internet is not working and I have raised complaints multiple times and every time the next day the ticket gets Closed without the technician checking the issue. Every time I am calling Customer support they will say t...
Oct 03, 2021 by Mihir Gandhi
GTPL BROADBAND AHMEDABAD - My GTPL WiFi is NOT WORKING Closed
HII FOR THE LAST * MONTHS MY GTPL BROADBAND CONNECTION IS NOT WORKING PROPERLY AND I COMPLIANT WITH THE MY PROBLEM BUT GTPL CUSTOMER CARE HAS NOT REPLY ME AND HE/SHE SAY THERE IS A TECHNICAL ERROR EVERY TIME PLEASE PROVIDE ME SOLUTION I AM IN ...
Sep 02, 2021 by ANUJ PANDYA
GTPL BROADBAND AHMEDABAD - Facing internet issue Closed
I am not getting internet which I have paid for it, I just getting answered of wait for ** hours from their customer care. I am not paid to them to listen to this bullshit. Complain automatically resolved by a technical person without solving ...
Aug 12, 2021 by Nikhil Jain
GTPL BROADBAND AHMEDABAD - No service No refund Only fake promises Closed
On ** July, ****, I registered for GTPL Broadband connection. The sales agent came within * hours, in the evening. He took advance payment of Rs ****, ***Mbps plan for * months. He promised that the connection will be provided in *-* days. ...
Jul 20, 2021 by Shami Manohar