Ola Cabs & Ola Money
- No refund in spite of error in billing and payment of extra fare Open
Venita Solomon filed this complaint against Ola Cabs & Ola Money on Aug 25, 2019
On completion of my outstation ride to Lansdowne, I was forced to pay Rs. ***** for my ride just because OLA made a calculation mistake.
For *** km at Rs. **/km, I was forced to pay a high charge. I paid Rs. *****/- to my driver Deepak in cash which also certified by him to OLA on call and **** through OLA money. Ola accepted error made and promised to refund the extra amount charged. On receipt of the revised bill, I was assured refund of Rs. ****/- since the actual amount payable was Rs. ****/- as against the wrong bill generated earlier of Rs. *****/-.
Inspite of reminders, no action has been taken.
I have been calling them every day but they make excuses and false promises. Ola has been simply looting customers.
I am ashamed of ola and its services. Its been * weeks now still they are incompetent to take necessary action. Dear Consumer Complaint Forum representatives, I request you to please take up my issue and get me justice and get OLA to refund the extra fare paid by me immediately.
I have attached screenshots of the old ad revised bills raised by OLA and refund of only Rs. ***/- made to me by OLA.
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Resolution Demanded:
Refund / Credit for purchase
Ola Cabs & Ola Money
Resolved
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