Goibibo
- No refund/date amendment for booking granted Open
Genevieve Fernandes filed this complaint against Goibibo on Jul 16, 2019
Resolution Demanded:
Refund
Booking with 'The Byke Heritage, Matheran' from Goibibo- Ticket # ********, Booking ID: HTLV*EXJFA. On **.**.**, I erroneously made a booking for **.**.** - **.**.** for a deluxe luxury suite for The Byke Heritage, Matheran. Within ** min, I called Goibibo to amend the date to **th-**th July.
On *th they called confirming the amendment is done. But my bad luck, I made a mistake with the date & wanted it to be **th-**st actually.
The customer representative was supposed to check & get back with me. From here, I had to take all the initiatives to call them.
They informed me the hotelier isn't allowing another amendment or cancellation/refund but still, they asked for some time. They kept convincing me the issue is with the management team & they are working on it.
I kept calling relentlessly from **th to **th. They advised me to contact the hotel to see if they can oblige, but the hotel told me to confront Goibibo.
Finally, on the **th I demanded a response on Twitter & they e-mailed me back saying a refund or date amendment is not possible. They at the most are willing to offer a *** Non-promotional Go cash which can be used in the future booking without any restrictions, which is not an apt resolution.
My concern here is I can't let my hard-earned money go in loss. The dates **th and **th are still yet to come. The hotel or Goibibo is not incurring any losses. Once a cancellation is made the room will be available to other customers for booking.
I cannot just let my money go down the drain. I wanted to book a room through Goibibo today for the **th and **st, trusting that my funds will be refunded. But it didn't happen. It wasn't an intended cancellation. All happened as a 'human error' & I don't expect to be penalized for it.
Also, If the hotelier denies my right to re-amend the date or a refund. I expect Goibibo to share an understanding with the hotelier. I have read positive responses about Voxya & I trust to have this resolved at the earliest.
Are you brand?
Are you Lawyer?
Goibibo
Powermax Fitness
"Thanks Voxya for helping to resolve the issue."
Kadem Nagaraj G
Related Complaints
Goibibo - I try to cancel my trip but the app get closed automatically Closed
I booked my trip by ** am instead of ** pm I tried to cancel my ticket but the app closed without refund ...
Sep 10, 2024 by Dinesh Kumar
Goibibo - Refund not initiated Closed
I had booked a ticket from goibibo on July **th and it was canceled due to technical glitch. The refund was to be initiated before *nd August but failed. There is no option to connect with the customer care executive as i have been waiting for ...
Aug 11, 2024 by Yasmeen
Goibibo - I have booked bus ticket due late reaching but driver cancelled ticket Closed
Ernakulam ok chennai bus ticket cancelled by bus driver due late reaching to stop due to heavy traffic I have late and * days completed till now not received any call message from goibibo pls help ...
Jul 14, 2024 by Akram
Goibibo - Unhygienic hotel booked by customer care of Goibibo Closed
Hi Team, We had booked hotel Ojas for stay on Saturday **th May. Today around ** am a person from Ojas had called and asked us to cancel the booking from our end as they were facing some power outage issues due to heavy rain. We conta...
May 26, 2024 by Senthil Kumaran D
Goibibo - Refund not initiated Closed
Our flight ticket from Bangalore to Shiridi was cancelled by airline & refunded back to Goibibo. Its been ** + days & the refund is not processed from Gobibo even after raising * tickets & multiple calls. The reason Goibibo provide...
Apr 27, 2024 by Suhas Paniraj