ADDIDAS - Negligence Deficiency in Service

Sir,
I have been gifted adidas shoes but found the deficiencies as under:
*). The front portion is quiet compressed and thus very tight from the toes. Although the shoe size is optimum.
*). The upper material of the shoes has cracked on the very *st hour of its use.
It seems the shoe is faulty or has an apparent design fault and thus it is deficient for use and this model should be immediately withdrawn and called back from the market.
The adidas brand shoe makers in India are cheating the Indians by providing substandard products at a hefty price. Moreover, they do not exchange the products once sold. Our repeated efforts and request to adidas by telephones, e mails remain unresolved. Adidas India is doing unethical and unfair trade practice in India with Indian middle class and thus depriving with our rights. Adidas India act amounts to deficiency in service. Their licence in India should immediately be suspended and a detailed enquiry conducted, by SFIO for the frauds, malpractices and harassment committed by adidas brand here in India. It is a matter of concern for all of us.
Kindly intervene Sir to get replace the item and compensate for this negligence of adidas India.