Goibibo
- My flight booking failed and money got deducted by goibibo Closed
Yogita Pandey filed this complaint against Goibibo on Nov 08, 2020
Resolution Demanded:
Refund
Yesterday on *th November I tried booking flight from Chandigarh to Bangalore for **th November to travel. I used Goibibo app to book my ticket. When the proceed to pay the amount the money **** got deducted but flight booking failed. I tried reaching goibibo support through app which is a robot support did not helped. Tried going to there website for self support but by booking was showing in process. When I call the goibibo support number there is not domestic flight option and I choose all possible options to reach them. In the end after suggesting for an hour I reached goibibo international flight booking options and a technician picked my call. He didn’t even listened to my concern and mention we can not help as they don’t have any domestic flights information with them. I continued to explain him politely as I am not able to get an help from there support and please give me atleast number or email to contact.
The man refused and mentioned we don’t have any number, person or email to support and asked me to just wait more and didn’t even gave me a time frame when can I get help and how much to wait or whom to contact.
The contacted the indigo airlines to directly check with them and they confirm that they haven’t got any information from goibibo agency about my flight booking.
I tried reaching my HDFC bank and they told me to wait for *days and only after that they will raise a concern.
I again tried reaching goibibo but looks like they have put my number into direct no support IVR.
I have also googled and send emails to goibibo support but the email address replied it non responsive email address
There is no way anyone in the fraud company (goibibo) ready to help. I have the screenshots from there website were I could see my in process flight booking status which later they removed and also I have my bank statement and message email from bank that the payment is transferred to goibibo pvtLtd name with transaction ID. Or reference number.
Flight PNR information and time is also available in the screenshot
Need help to resolve this fraud happened with me. Please assist.
Regards,
Yogita Pandey
Are you brand?
Are you Lawyer?
Goibibo
Pepperfry
"My two years of blood and sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice from your side. Thank you!"
Sachin A Rosario
Related Complaints
Goibibo - I try to cancel my trip but the app get closed automatically Closed
I booked my trip by ** am instead of ** pm I tried to cancel my ticket but the app closed without refund ...
Sep 10, 2024 by Dinesh Kumar
Goibibo - Refund not initiated Closed
I had booked a ticket from goibibo on July **th and it was canceled due to technical glitch. The refund was to be initiated before *nd August but failed. There is no option to connect with the customer care executive as i have been waiting for ...
Aug 11, 2024 by Yasmeen
Goibibo - I have booked bus ticket due late reaching but driver cancelled ticket Closed
Ernakulam ok chennai bus ticket cancelled by bus driver due late reaching to stop due to heavy traffic I have late and * days completed till now not received any call message from goibibo pls help ...
Jul 14, 2024 by Akram
Goibibo - Unhygienic hotel booked by customer care of Goibibo Closed
Hi Team, We had booked hotel Ojas for stay on Saturday **th May. Today around ** am a person from Ojas had called and asked us to cancel the booking from our end as they were facing some power outage issues due to heavy rain. We conta...
May 26, 2024 by Senthil Kumaran D
Goibibo - Refund not initiated Closed
Our flight ticket from Bangalore to Shiridi was cancelled by airline & refunded back to Goibibo. Its been ** + days & the refund is not processed from Gobibo even after raising * tickets & multiple calls. The reason Goibibo provide...
Apr 27, 2024 by Suhas Paniraj