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Airtel Payments Bank - Money transfer using fake call

Aditya Goyal filed complaint against Airtel Payments Bank on Feb 4, 2020

My father got a 'Paytm KYC suspend' message with a phone number given to prevent from suspending the account. Phone No. **********. When he called on the number, he asked to install 'Quick Support' app from Google Playstore. After installing this, he asked what other wallets my fathers use. After knowing about 'Airtel Payment Banks', he made some transactions without asking any details from my father and debited the account by Rs. ***** in * transactions of Rs. *****, Rs. ***** & Rs. ***.
After that he called again and asked for any ATM card details to refund the money for which my father refused to share any card details. He replied then your money will not be transferred back.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Airtel Payments Bank

33

Total Complaints

15

Total Resolved

45.45%

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