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SBI MOPS - Money deducted but receiver not confirmed payment

DEBRUP SARKAR filed complaint against SBI MOPS on Dec 27, 2020

Money deducted but receiver not confirmed payment
I used sbi mops to pay fee for IB ACIO exam. Initially it had shown successful but later it showed unsuccessful. Now they are asking to pay again. Even google pay said that to make an enquiry with merchant (receiver). So kindly refund my money
Payable amount:***
For any proof screenshot of successful payment given in photo
Upi reference no: ************

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

SBI MOPS

15

Total Complaints

8

Total Resolved

53.33%

Consumer Satisfaction

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