Amazon.in
- Mobile phone handset not valid Open
Lakshay Bhatia filed this complaint against Amazon.in on Oct 04, 2018
Resolution Demanded:
Refund
Replaced
Damages
I purchased BlackBerry phone from Amazon.in in January '** .
Product name: BlackBerry Priv
Now when I want to claim the warranty the service center denied the same saying that Imei no. Of my device is not listed in their entire database.
Same issue I informed the Amazon customer care on **/**/**** and was told to wait for **-** hours for solution.
After waiting for * days when I received no communication from Amazon I contacted them again on **/**/**** when I was informed that I needed to provide proof of denial from BlackBerry .
I immediately provided the contact no. Of service center where I visited in order to facilitate transparent communication.
The call was held up stating that they have noted the contact no. Of service center and will be contacting them on their own and I will receive a solution within **-** hours.
Another * days passed and I contacted amazon again yesterday i.e. on **/**/****. When instead of an apology in delay I received a blunt answer that they can't provide any further solution unless I provide a written mail from service center as a proof of denial which was not demanded on **/**/**** & I kept waiting for * days trusting the procedures of Amazon customer service.
Yesterday itself I provided a written mail drafted from the BlackBerry customer center end denying the service due to Imei not registered in their database.
But now when I called Amazon again a different service executive had a conversation & they had an audacity to ask me for a hand written physical document of denial or else they won't be helping any further support regarding the matter .
Same repeated conversations are occurring every * days but yet after ** days no solution has been provided
I am Medium manufacturing Enterprise and can't afford to waste my time on follow-ups with Amazon.
I request an under-warranty replacement or refund on the phone (whichever feasible)
Are you brand?
Are you Lawyer?
Amazon.in
MakeMyTrip
"My issue is resolved. I got the call from MMT and they refunded my amount. Thank you Voxya team. Thanks for being great help."
Mohd Afnan
Related Complaints
Amazon.in - Diffectiv product not pickup Closed
.H(G .G I( *G @*@ *M!* ?/> K ? .A G !?+GM ?* .?*> * .G I( @ @. .G*G * *M*K!M K *? *M( (*@ * **@ *H...
Oct 25, 2024 by RAJESH KUMAR
Amazon.in - Ptoduct picked up but refund not issued Closed
I placed two orders from Amazon on May **, ****, and another on September **, ****; both orders were delivered to me, but the product was incorrect and defective. I initiated a return, and they picked up the order, but no refund was issued. I c...
Oct 12, 2024 by Shweta
Amazon.in - Incorrect Refund and Modification of Order Details Closed
I placed an order of * items on * months EMI. then i cancelled it after few hours due to personal reasons. Order amount - ***** Refund - ***** + **** (????) Amazon says " ** rs cashback which you got for buying * items from same seller (bu...
Feb 19, 2024 by SHIVANG SINGH PAWAR
Amazon.in - Return not initiate Closed
I had ordered zebronics *TB SSD from amazon which we got defective and not support in our laptop due to which i wanted to return it and amazon is not doing return Order date **-Dec-**** Order # ***-*******-******* amount Rs. *,***.**...
Jan 08, 2024 by RAJESH KUMAR
Amazon.in - Wrong Product Received Closed
Order Samsung Galaxy Buds* Pro Buds on Amazon. but received the Apple AirPods requested amazon to replace or refund for this issue, no response from their side...
Dec 01, 2023 by Reddy Satish