Mobikwik - Mobikwik not updating the KYC and unable to transfer amount to bank

Harish Sundru filed complaint against Mobikwik on Dec 19, 2018

Hi,

My name is Harish. I have an account with mobikwik. The mobile number registered with mobikwik is **********.
I have added an amount of inr ***** in to the App. When I am trying to make the credit card bill payment or trying to transfer the amount, it says kyc required. I have tried to input the aadhar number and verify but it says "Service currently unavailable." MY inr **** is stuck in the app and I am unable to do anything as such.
I have reported the issue to their customer service numerous times on this and I did not get any update nor a call from them.

I have tried to get to the kyc centers at my place but no avail.
Please help me on this.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Mobikwik

227

Total Complaints

108

Total Resolved

47.58%

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