- Misscommunication while the phone was given into repairs and now asking money for the repairs, reaso Closed
Sankalp Singh filed this complaint against Google on Apr 17, 2018
Resolution Demanded:
Refund
Replaced
I must tell you that I bought the phone on **th April **** , the phone was Pixel *. After a week or so, It was kept on charging and suddenly the display went black and the phone was not responding. The I contacted the service centre for the same. The person from B*X services had taken the phone from my place under the ticket number GL*******. Then after a day or two I get to know that due to the server failure, my ticket number has been changed (Google too has server failures) and another job number was issued to me. No ticket number was issued to me now but a job no. Was given with a very informal mail by the B*X staff. After * days when I called Google the tell me that the phone is still in Chandigarh and has not come to Bombay for checking with the technicians . And after * hours I get a mail that I will be charged **** ruppees for the repairs because the device was physically manhandled. All this does not make sense as the phone was not physically manhandled and there are so many discrepancies in the whole process. I most furiously dissent Google's sense of taking responsibility and handling the device . I will go the the highest level of the justice seeking machinary to get my cause addressed.
Are you brand?
Are you Lawyer?
Dell
"Great work, I liked the efficiency of the process and the fact that my complaint got resolved in less than a month, while I had been trying for the last 6 months."
Ananya Jindal
Related Complaints
Google - Account was disabled without any warning Closed
I was using my google account for my personal and work things. I bought *** GB of google drive and the next day they disabled my account. Everything is gone.. MY educational notes, my research, all my bank accounts, my aadhaar, work related sh...
Nov 02, 2022 by Rohit
Google - Google Ads Scamming People With Google business name Closed
I have created a google business account and when I was fixing them , I received a update to promote my business via google ads, later i created a add, loaded **** INR and when i started ads i got a update that my ads are stopped, later i got t...
Sep 23, 2022 by Nishant Kumar Jain
Google - Personal information showing on Google Closed
As my personal information showing in Google when search either mobile number or email all details show...
Jan 20, 2021 by Pankaj kumar
Google - Need Refund of mobile sent for repair Closed
I purchased google pixel * xl mobile on Feb, **** and in the month of june,**** i started experiencing issue with charging port. I explained the problem to google support and after implementing all the steps as per support person, issue was sti...
Sep 11, 2020 by Keshav Malhotra
Google - Google Play Developer Account Termination Closed
Our Google play developer account has been terminated to due to a prior violation of associated accounts. We have been publishing educational applications for years compliant with the Google Play developer policy. We really don't know the exact...
Dec 28, 2018 by Gulsen Ocal