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Vistara Airlines - Meal not delivered in vistara airline but included in package

Nitin Kumar Phull filed complaint against Vistara Airlines on Oct 8, 2018

Hi we have booked ticket on vistara airline under eco standard package from Srinagar to Jammu on *rd October which includes free meals as well but in flight they have not provided us and airline staff tells that in less than **minute flight we don’t provide meals but my question is why they are not mentioning on the website while doing booking and even they are mentioning that meals is covered in ur journey. Why airline is cheating with customers . They are still showing meals in the ECO standard package. Snap shot of current package is attached.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Vistara Airlines

11

Total Complaints

4

Total Resolved

36.36%

Consumer Satisfaction

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