- Kissht Finance - EMI Scam & Fraudulent Bounce Charges ^Open

Vinay Singh filed this complaint against Kissht on Jan 30, 2019

Resolution Demanded:
Apology
Refund
Replaced
Damages

** july, ****
i bought a redmi note * pro on emi from top ** shop ( opp. bhayander east station, thane).
as my other consumer loans were active at that time from different finance companies like hdb finance, hdfc & bajaj finance; i have to go for kissht finance. as it was my urgency, i was ok with high interest rates.
loan was approved in ** hrs and got the product delivered same day itself.

* august, **** was mentioned as my first emi date and *th of every month till april for upcoming emi installments.

* august, ****.
emi was detected from my bank account properly.

* september, ****.
emi was detected from my bank account properly.
everything was ok till now.

* october, ****.
received a message from kissht finance that your emi has been bounced.
i received a call on *th october from kissht execuetive and he mentioned that there was some government holiday because of which emi was deducted early, please make the payment of emi & i will put the bounce charges on reversal.

on *th october, **** i made the payment. got a call-back from the same execuetive so i informed him about the payment made.

* november, ****.
no updates on reversal of bounce charges. this time didn't received the emi bounced message too.
called the helpline number, and they told me to do the same. i patiently did the same thing and trusted on the execuetives to sort my problem out soo.

* december, ****.
same thing happened. now i decided to sent the mail to the support firm instead of talking to any random execuetives everytime.
this time also same thing they have quoted, but i have decided not to be scammed anymore.

** december, ****.
i received a message of emi bounced and being charged of ***rs. as that wasn't my emi dates and till this time only * emi was unpaid.

* january, ****.
again same thing happened. but this time got reply on the email that i have sent.
but instead of addressing the issue they made a dumb excuse.

the mail which i have sent contains my name & my contact number in the first line itself.
but i got reply that we have tried contacting you your number: ********** (which is not my number) please provide us with your alternate number so that we can connect with you.

ok, i can digest that they might have my wrong number because of any technical issue.
but what kind of statement is this "please provide your alternate number"
i have mentioned my active number in the first line itself.

** january, ****.
kissht execuetive named as pramod visited my place. he addressed the issue to my mom and wife (as they have known the issue from the very start) my family has explained him the problem occuring.

my mom called me as he was at my place & handed over the phone to me.
he has a conversation with me and insisted to have a talk with his senior named santosh.
at that time, santosh told me that he is checking my records in the system and what's wrong.
after putting me on hold santosh told me and pramod (on conferrence) that they will get back to me after checking the issue as it was past *pm.

** january, ****.
pramod called me and got santosh on conferrence. conversation started ok but ended up with bad words and rude arguement as started by santosh.
(my mistake: i didn't had the call recording on)

he threatened me the word "humlog tere khandan ko phone krke pareshan karenge"

multiple calls till: ** january, **** as i tried to pass on my point politely.

i even asked them for full settlement, so that they can pursue the further reversal.
full settlement value is **,***-ish...

**** inr - pending emi rs **** x * months.
**** inr - bounce charges rs *** x * months.
-----
**** inr - total

but they are asking for **,*** something.

when asked what is the difference of **** rs stands for? they had no answer.

i understand they don't know me personally. that's there job to recover pending money and ignored each and every insult and misbehavior by them.

** january ****.
received few calls from my old friends & long back greeted family members that someone from kissht has called them and was threatening and talking bad things about me. i am a thief. badmash aadmi hai.

see as being studied from finance background, i understand that recovery requires strict actions.
but was i running somewhere?
did i switch off my phone?
got my home locked up?

then why such kind of behavior not only against me but also my family.
i just required normal support.
that's it.

come on, it's **** rs.
i have fixed income of **,*** inr
(now some will say why to get things on loan when you earn well. at that time, i was out of my saving and took a loan in the past for maintaining a good cibil score for my future home loan)

involving my family & harassing them by calling ** times a day is not good, kissht. you can do that to the real thieves who run by taking loan amount but not to everyone.

in this scenario, you are the thief for me who are bare handly charging me fraudulent bounce charges & non-specified charge of **** inr.


at last, i hereby declare that i am ready to settle all the emi's pending but with the acceptance letter that kissht finance company is responsible for the inconvenience and harassment happened to me and foremost my family. i request mr.krishnan vishwanathan, ceo of kissht finance that instead of just stating of deeper expansion to other parts of the country, pay some focus on the internal affairs and business ethics.

digital world is not just about digital footprints, it's about being ethically right too.

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