- JIO Fiber Down for 3 days Prepaid for Jio denied adjusting validity DOTEL E 2024 ^Closed

Adil filed this complaint against Relianc Jio Communication Pvt Ltd on Feb 05, 2024

JIO Fiber Down for * days *hrs| Prepaid for **days | Jio denied adjusting validity| SR*****UB*VS |DOTEL/E/****/*******
==
Jio fiber was non-operational since **th January, precisely from **:** AM IST.
In response to this disruption, I lodged a formal complaint on the same day under the reference number SR *****UB*VS.
After multiple calls issue issue was resolved on **st Jan *:** PM IST
Then started the chain where i asked for validity adjustment since i paid for ** days and got only ** days of service. Shared TRAI portal rule as well which i got from Google about it but JIO denies it and never agrees to adjust saying it was resolved in time. Never explained " what was in time " or what was their limit .

Mail were closed with same auto answers and CPGRAMS complaint DOTEL/E/****/******* was also closed.
People involved were-
rakesh.arora@ril.com,
radha.nair@ril.com,
anuj.jain@ril.com,
mukesh.ambani@ril.com,
kartik.r.iyer@relianceada.com
JioFiberCare <jiofibercare@jio.com>,
Appellate_Andhra Pradesh <appellate.ap@jio.com>,
Prioritycare <prioritycare@jio.com>

>>As a prepaid customer, how many days of service do I pay for each month? Is it ** days, ** days, or less?
>>If I paid for ** days of service, why am I being penalized when Jio was down for * days due to no fault of my own?
>>What rule or guideline of TRAI are you following to deny the restoration of the lost days? I keep hearing about the **-day clause from Parth, but he has not shared a link or URL from TRAI to support this claim. I have already shared what I have found on the matter.

JIO should add validity for lost days as per TRAI rules OR share TRAI policy they are using to deny why they cannot .

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