Myntra
- Issue with return Open
Shweta gupta filed this complaint against Myntra on Jun 26, 2019
Resolution Demanded:
Refund
I have recently placed an order of * sunglasses with Myntra which was delivered to me on ** jun. since i was out of town and came back on ** jun, i was disappointed to see that products are sub standard.
I decided to return the product but couldn’t find option on app to return it. After this i call their customer care department and explained the situation to which they responded that this is not posible. I explained that as per policy the product should have been returned by ** jun and it is just a day delay. Also since i am a retuning customer to Myntra so if they can accept my return on loyalty basis. However they refused. Then i sent an email to escalation point of contact of Myntra and received a call from them. I again narrated the whole story and requested them in case return is not possible, then to offer me with exchange atleast. But they refused.
Please help.
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Myntra
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