Orange Travels
- Irresponsibility of travels Open
Solai rajan filed this complaint against Orange Travels on Mar 11, 2019
Resolution Demanded:
Apology
Refund
Damages
I had to travel to Cochin on */**/****. So I booked a/c sleeper boarding pass from orange tours and travels, Puducherry ( pnr: ********, vehicle number- py ** cr ****). I had to get into the bus from Villupuram. After reaching Villupuram, it is said from the travel office that they will inform me when the vehicle arrives. The buses I wanted to travel went while I was waiting. Neither the office staff nor the bus workers inform me or check the chart. I waited till **.** pm and when a semi-sleeper bus came they informed me that the bus has arrived. When I said I have booked the a/c they simply said the bus has gone and they are helpless. They didn't do anything to solve my complaint. I had to get another connecting bus of another travels from Villupuram with additional ticket charges without any help from the orange travels as they have made the mistake. The driver who had to check the traveller's list was not ready to wait for me even after they realized the mistake. They were just making excuses. It was very urgent for me to travel at that time and it was almost impossible to get any bus at that midnight time as the tickets have to be booked prior to departure. I could not reach on time for the meeting I was going for. I tried really hard to get another bus at that peak time. Also, I got no reply from the travels' customer complaint. I hope I would get a solution to my complaint on the irresponsible mannerism of the staff and a refunding of my ticket price.
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