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Piyush Satyawan Dhimate filed complaint against Lenovo India on Aug 28, 2019
I ordered a customized Lenovo Thinkpad E*** worth INR ***** on August **, ****. While placing the order I checked the delivery time as provided on the website, and it is shown as ** August **** (roughly * week). Today it is ** August **** and I have not yet received the order.
When I contacted their customer care they mentioned that since the order is customized once it will take more than * weeks to deliver. On top of that, they said that I can't cancel the order or get a refund. This was nowhere mentioned before/while I placed the order. Hence is clearly a fraudulent practice. I am building a product/startup and this has stalled my work directly. I had also mentioned to the customer care that my current laptop is non-functional and the delay is directly affecting my work but to no avail.
This has affected me mentally as well as my work directly. I did not expect the world's largest computer manufacturer to deal with its old customer in this way.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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