Indigo
- Inappropriate service of the Indigo staffs Closed
Aparna Kumari filed this complaint against Indigo on May 21, 2024
Resolution Demanded:
Refund
Damages
I am writing to express my deep dissatisfaction with the service provided during my recent flight attempt on May ** from Ahmedabad to Bangalore (*E-***).
After I boarded the flight, due to some unforseen circumstances as the flight was overboarded and hence my friend was offered alternate flight with "*****" as charges so I could not decide to fly and hence decided to off board. After I got out and, I was shocked to hear that I have to pay charges for off boarding. I searched for the rule book on the website but could not find any such rule there. I paid a hefty about of **** rupees and then only I was allowed to leave the airport.
Kindly look into the matter and do the needful at the earliest. And even if there are charges then where is it prvided and why are the passengers not informed of this. I am travelling from indigo since last * years and have never heard of such rule of off boarding. This has shaken my reliability on Indigo airline for keeping the passenger in dark. Either there are no charges or the passenger is not made aware of this. These tactics are malicious in nature. I want to see the rule book or link of the hidden website where it is provided along with the amount.
I trust that you will take this matter seriously and undertake the necessary steps to address the issues raised. I early await your prompt response and resolution in this matter.
Are you brand?
Are you Lawyer?
Indigo
Reliance Digital
"Very happy with the resolution of the issue. If I had not taken help from Voxya, I would not have gotten my refund."
Guru Magavi
Related Complaints
Indigo - Baggage is damaged Closed
I was travelling from taskent to Cochin. My baggage was completely okay till Delhi .from Delhi I had a connecting flight in which my bag is cracked which I noticed in Cochin. Due to the irresponsible throwing away of baggages I got my baggage b...
May 15, 2024 by Nayana Ann Mathew
Indigo - Compensation for delayed cancelled flight not recieved Closed
I had booked a Indigo flight for *th March from Mumbai to Stockholm which after being delayed for about ** hours was finally cancelled. Me and my family were stranded first at Mumbai airport and then at Istanbul Airport for over ** hours. We wo...
May 12, 2024 by Shailesh Bokil
Indigo - FLIGHT CHECK IN DENIED Closed
We had booked return flight from Hong Kong to Bangalore and it was a connecting flight with Layover in Delhi. Initially it was booked with *.** PM departure Local time (Hong Kong) later it was informed that *.** PM is the departure time. Howeve...
May 11, 2024 by NISHANTH SHETTY
Indigo - Indigo gate keeper not talking properly as i was late for the flight Closed
The gate keeper named as sunny at delhi airport at gaye number ** made fun of me because i missed my flight....
May 02, 2024 by Devesh Raghav