- Harassment from Airtel to pay my bills even after cancellation request ^Open

Yagnalakshmi R filed this complaint against Bharti Airtel on Oct 28, 2018

Resolution Demanded:
Damages

Dear team,

Even after raising a request to cancel my dongle number on **rd August **** to to Airtel, from my personal mail id. I have tried to authenticate the mail id in vain which was intimated to the company.

I also received a convincing marketing call from airtel to not cancel my number.

I have cleared all dues until the date of cancellation request.

Now without cancelling from their end, they keep harassing me to pay the dues which is not acceptable.

A proper waiver and a penalty must be paid to me for the mental agony i have been going through through their consistent follow ups calls and emails.

------ Forwarded message ---------
From: Gayathri <yagnagayathri@gmail.com>
Date: Thu ** Aug, ****, *:** PM
Subject: Cancellation of **********
To: <***@in.airtel.com>


Hi,

Please cancel ********** number.

Regards,
Yagna Lakshmi

---- Forwarded message ---------
From: Gayathri <yagnagayathri@gmail.com>
Date: Sat ** Aug, ****, *:** PM
Subject: Re: Cancellation of **********
To: *** <***@airtel.com>


The session gets expired when I try to authenticate.

Regards,
Yanga lakshmi. R

On Thu ** Aug, ****, *:** PM ***, <***@airtel.com> wrote:
Dear Customer,

This email ID is not registered against Airtel number **********. Click Here to authenticate your account and help us process your request.
If your query is related to some other number, please mention that number in subject line and reply to this mail.

Warm Regards,
Bharti Airtel Ltd.



---------- Forwarded message ---------
From: Globalart Marathahalli <globalartmarathahalli@gmail.com>
Date: Sat ** Oct, ****, *:** PM
Subject: Fwd: Cancellation of **********
To: <***@airtel.in>


FYI,

I have already sent cancellation request from my personal email id on **rd august. I still keep getting payment remainder calls that is annoying.

I tried to authenticate my personal mail id through the email sent from you. But it has told session expired.

I have cleared all dues as of August. I am not willing to pay a penny more as we have intimated about cancellation. I have got a confirmation call also regarding the same from your end and as you have not taken any steps from your end for which I am not responsible.

Regards,
Yagna



---------- Forwarded message ---------
From: Gayathri <yagnagayathri@gmail.com>
Date: Sat ** Oct, ****, *:** PM
Subject: Fwd: Cancellation of **********
To: Globalart Marathahalli <globalartmarathahalli@gmail.com>



---------- Forwarded message ---------
From: Gayathri <yagnagayathri@gmail.com>
Date: Thu ** Aug, ****, *:** PM
Subject: Cancellation of **********
To: <***@in.airtel.com>


Hi,

Please cancel ********** number.

Regards,
Yagna Lakshmi



FYI,

I have already sent cancellation request from my personal email id on **rd august. I still keep getting payment remainder calls that is annoying.

I tried to authenticate my personal mail id through the email sent from you. But it has told session expired.

I have cleared all dues as of August. I am not willing to pay a penny more as we have intimated about cancellation. I have got a confirmation call also regarding the same from your end and as you have not taken any steps from your end for which I am not responsible.

Regards,
Yagna


Please find the email trails



---------- Forwarded message ---------
From: Gayathri <yagnagayathri@gmail.com>
Show quoted text
Show quoted text
Dear Yagna Lakshmi,



Greetings from Airtel!



This is in reference to your email regarding disconnection of your Dongle number **********.



Please note, we have not received any request for cancellation for your above mentioned number.



I would like to inform you that your above mentioned number has been stopped with effect from **-**-****.



Your final bill has been generated on **-**-**** charged up to usage till **-**-****. I have attached your bills dated **-**-**** and **-**-**** for your quick reference.



Listed below are the easy and convenient payment modes for your reference:



*. Online payment through http://www.airtel.in/personal/mobile/enter-mobile-number-inactive



i. Fill your Airtel account number as ********** and mobile number along with the amount to pay. Your outstanding amount is Rs. ****.**/-.



ii. Enter email id on which you require the payment confirmation receipt and click on proceed.



iii. Choose payment option Net Banking, Credit Card or Debit card and make the payment.



iv. Payment would be updated in * working days.



*. Payment at Airtel relationship center.



Cash - Payment updation is instant.



Card swipe - Payment updation in * working day.



*. Cheque -can be dropped in the cheque box nearest to your area. Payment will be updated in * working days. Cheque needs to be drawn in favor of"Bharti Airtel ¿ your account number **********".



Alternatively, you can check your data usage, view or change plan, due amount, pay bills and manage all your Airtel connections with My Airtel app. To download the app, click www.airtel.in/*/NV



Thanks for reaching out to us.



Delighted to assist you.


Best Regards,
Manoj Chandrasekar
Advisor : Customer Experience
Bharti Airtel Ltd

Show quoted text




***********************************************************************************************************************************************************************
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited . The information contained in this mail is propriety and strictly confidential.
***********************************************************************************************************************************************************************


“CONFIDENTIALITY NOTICE This e-mail message and any attachments are only for the use of the intended recipient and may contain information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient, any disclosure, distribution or other use of this e-mail message or attachments is prohibited. If you have received this e-mail message in error, please delete and notify the sender immediately. Thank you.”
Dear Yagna Lakshmi,



Greetings from Airtel!



This is in reference to your email regarding disconnection of your Dongle number **********.



Please note, we have not received any request for cancellation in August for your above mentioned number.



I would like to inform you that your above mentioned number has been stopped with effect from **-**-****.



Your final bill has been generated on **-**-**** charged up to usage till **-**-****. I have attached your bills dated **-**-**** and **-**-**** for your quick reference.



Listed below are the easy and convenient payment modes for your reference:



*. Online payment through http://www.airtel.in/personal/mobile/enter-mobile-number-inactive



i. Fill your Airtel account number as ********** and mobile number along with the amount to pay. Your outstanding amount is Rs. ****.**/-.



ii. Enter email id on which you require the payment confirmation receipt and click on proceed.



iii. Choose payment option Net Banking, Credit Card or Debit card and make the payment.



iv. Payment would be updated in * working days.



*. Payment at Airtel relationship center.



Cash - Payment updation is instant.



Card swipe - Payment updation in * working day.



*. Cheque -can be dropped in the cheque box nearest to your area. Payment will be updated in * working days. Cheque needs to be drawn in favor of"Bharti Airtel ¿ your account number **********".



Alternatively, you can check your data usage, view or change plan, due amount, pay bills and manage all your Airtel connections with My Airtel app. To download the app, click www.airtel.in/*/NV



Thanks for reaching out to us.



Delighted to assist you.


Best Regards,
Manoj Chandrasekar
Advisor : Customer Experience
Bharti Airtel Ltd


On Sun, ** Oct **** at **:** PM <globalartmarathahalli@gmail.com> wrote:
Show quoted text

Show quoted text
Pls follow the email trail. You would clearly see a request from my personal mail id.

Also there was a follow-up call.
I might have to proceed to the consumer court if this is prolonging beyond this.

Regards,
Yagna
Show quoted text
--------- Forwarded message ---------
From: Gayathri <yagnagayathri@gmail.com>
Date: Thu ** Aug, ****, *:** PM
Subject: Cancellation of **********
To: <***@in.airtel.com>


Hi,

Please cancel ********** number.

Regards,
Yagna Lakshmi

Show quoted text
-------- Forwarded message ---------
From: Gayathri <yagnagayathri@gmail.com>
Date: Sat ** Aug, ****, *:** PM
Subject: Re: Cancellation of **********
To: *** <***@airtel.com>


The session gets expired when I try to authenticate.

Regards,
Yanga lakshmi. R

On Thu ** Aug, ****, *:** PM ***, <***@airtel.com> wrote:
Dear Customer,

This email ID is not registered against Airtel number **********. Click Here to authenticate your account and help us process your request.
If your query is related to some other number, please mention that number in subject line and reply to this mail.

Warm Regards,
Bharti Airtel Ltd.
Show quoted text
Error Icon
Delivery incomplete
There was a temporary problem delivering your message to ***@airtel.in. Gmail will retry for ** more hours. You'll be notified if the delivery fails permanently.
LEARN MORE
The response was:
The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/**** [airtel.in ****:a***:ff**:*::***: timed out] [airtel.in ***.**.**.**: timed out]




---------- Forwarded message ----------
From: Globalart Marathahalli <globalartmarathahalli@gmail.com>
To: ***@airtel.in
Cc:
Bcc:
Show quoted text


---------- Forwarded message ---------
From: *** <***@airtel.com>
Date: Sun ** Oct, ****, *:** PM
Subject: Re: Fwd: Cancellation of **********
To: Globalart Marathahalli <globalartmarathahalli@gmail.com>


Dear Yagna Lakshmi,



Greetings from Airtel!



This is in reference to your email regarding disconnection of your Dongle number **********.



Please note, we have not received any request for cancellation for your above mentioned number.



I would like to inform you that your above mentioned number has been stopped with effect from **-**-****.



Your final bill has been generated on **-**-**** charged up to usage till **-**-****. I have attached your bills dated **-**-**** and **-**-**** for your quick reference.



Listed below are the easy and convenient payment modes for your reference:



*. Online payment through http://www.airtel.in/personal/mobile/enter-mobile-number-inactive



i. Fill your Airtel account number as ********** and mobile number along with the amount to pay. Your outstanding amount is Rs. ****.**/-.



ii. Enter email id on which you require the payment confirmation receipt and click on proceed.



iii. Choose payment option Net Banking, Credit Card or Debit card and make the payment.



iv. Payment would be updated in * working days.



*. Payment at Airtel relationship center.



Cash - Payment updation is instant.



Card swipe - Payment updation in * working day.



*. Cheque -can be dropped in the cheque box nearest to your area. Payment will be updated in * working days. Cheque needs to be drawn in favor of"Bharti Airtel ¿ your account number **********".



Alternatively, you can check your data usage, view or change plan, due amount, pay bills and manage all your Airtel connections with My Airtel app. To download the app, click www.airtel.in/*/NV



Thanks for reaching out to us.



Delighted to assist you.


Best Regards,
Manoj Chandrasekar
Advisor : Customer Experience
Bharti Airtel Ltd


On Sun, ** Oct **** at **:** PM <globalartmarathahalli@gmail.com> wrote:

---------- Forwarded message ---------
From: Globalart Marathahalli<globalartmarathahalli@gmail.com>
Date: Sat ** Oct, ****, *:** PM
Subject: Fwd: Cancellation of **********
To: <***@airtel.in>


FYI,

I have already sent cancellation request from my personal email id on **rd august. I still keep getting payment remainder calls that is annoying.

I tried to authenticate my personal mail id through the email sent from you. But it has told session expired.

I have cleared all dues as of August. I am not willing to pay a penny more as we have intimated about cancellation. I have got a confirmation call also regarding the same from your end and as you have not taken any steps from your end for which I am not responsible.

Regards,
Yagna



---------- Forwarded message ---------
From: Gayathri <yagnagayathri@gmail.com>
Date: Sat ** Oct, ****, *:** PM
Subject: Fwd: Cancellation of **********
To: Globalart Marathahalli <globalartmarathahalli@gmail.com>



---------- Forwarded message ---------
From: Gayathri <yagnagayathri@gmail.com>
Date: Thu ** Aug, ****, *:** PM
Subject: Cancellation of **********
To: <***@in.airtel.com>


Hi,

Please cancel ********** number.

Regards,
Yagna Lakshmi




***********************************************************************************************************************************************************************
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited . The information contained in this mail is propriety and strictly confidential.
***********************************************************************************************************************************************************************


“CONFIDENTIALITY NOTICE This e-mail message and any attachments are only for the use of the intended recipient and may contain information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient, any disclosure, distribution or other use of this e-mail message or attachments is prohibited. If you have received this e-mail message in error, please delete and notify the sender immediately. Thank you.”


---------- Forwarded message ---------
From: Globalart Marathahalli <globalartmarathahalli@gmail.com>
Date: Sat ** Oct, ****, *:** PM
Subject: Fwd: Cancellation of **********
To: <***@airtel.in>


FYI,

I have already sent cancellation request from my personal email id on **rd august. I still keep getting payment remainder calls that is annoying.

I tried to authenticate my personal mail id through the email sent from you. But it has told session expired.

I have cleared all dues as of August. I am not willing to pay a penny more as we have intimated about cancellation. I have got a confirmation call also regarding the same from your end and as you have not taken any steps from your end for which I am not responsible.

Regards,
Yagna



---------- Forwarded message ---------
From: Gayathri <yagnagayathri@gmail.com>
Date: Sat ** Oct, ****, *:** PM
Subject: Fwd: Cancellation of **********
To: Globalart Marathahalli <globalartmarathahalli@gmail.com>



---------- Forwarded message ---------
From: Gayathri <yagnagayathri@gmail.com>
Date: Thu ** Aug, ****, *:** PM
Subject: Cancellation of **********
To: <***@in.airtel.com>


Hi,

Please cancel ********** number.

Regards,
Yagna Lakshmi

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