Physics wallah app - GOT BLOCKED BY PW APP

I purchased sampurna *.*WITH PW, CA FOUDATION SAMPURNA *.* BATCH.... WHILE THE CLASS WAS GOING... I ONCE TRIED TO WRITE IN RAHUL BHUTANI SIR'S SIR - SIR I DONT USE INSTAGRAM HOW TO CONTACT YOU' - MARK MY WORDS THESE WERE THE LINES... BECAUSE SIR TOLD TO SEND THE DOUBTS IN HIS INSTAGRAM ID..I DONT KNOW WHY IT CAME AS PROHIBITED WORDS.. I TRIED TO WRITE IT AGAIN.. I THOUGHT IT WAS A GLITCH... BUT I WAS THEN BLOCKED FOR ** HRS.... NOT ONLY THIS.. I AGAIN TRIED TO WRITE THE SAME THING AND NOW I AM BLOCKED FOR ** DAYS.. I AM TRYING TO REACH SERVICE CENTRE.. YOUR NO.. THEY SAY U WILL GET LINK.. BUT WHERE IS THE LINK I DONT RECEIVE ANY MESSAGES.... I AM SOO MUCH DISAPPOINTED TO BUY THE COURSE.. I SPENT *K JUST TO GET BLOCKED FOR * MONTH... IS THIS CRAZY? NO SENSE? THE TEACHERS ARE GOOD BUT I AM UNABLE TO COMMENT AND ASK MY DOUNT PLSS @VOXYA HELP ME.. EITHER HELP ME TO GET UNBLOCKED OR REFUND.. PW'S CHAT SYSTEM IS VERY POOR. i did my cuet coaching from adda ***, their service was very good and i didnt face any problem... but here they are replying they will not unblock spammers for * month... * month... do you know the imporstance of * month? pls help