Sathish Kumar filed complaint against Icici Prudential Life Insurance Company Limited on Dec 23, 2019
*. Policy has suspended on **th March **** and discontinuance charge also collected ****./- but again policy Amount *****/- has deducted through ECS on **st March **** with out any prior intimation . * Policy fund performance not good and the values are showing in the policy statement totally misleading . * . Actual ECS date is DEC * every year. but amount deducts any time when ever you maintained sufficient amount in your account ,from my account it deducted on **st March next year * .see the fund performance below. Till DEC *th fund performance : ***** /- and total premium paid ******/- till that date (it was very less for * years ) DEC *th to **th fund performance : ******.** /- and total premium is ******/- till that date (here they were misleading showing fake numbers ,we get calls in between * days like your fund performance is good .you can pay the amount for this year . DEC **th on wards fund performance : ***** /- and total premium is ******/- till that date (if you not paid amount for that year they will reverse the fund amount so it showing again ***** .if you pay amount it shows like below IF YOU PAY the amount : ******.** /- and total premium is ******/- (still you have the less value because they will deduct the amount as service charges (every year it **% ,they don't 'tell about this .) how it possible that amount dramatically increased ***** with out payment .even it is clearly showing that total amount paid only ******/- .from the customer care i got a call what he said that its the profit i gained . (ICICI Customer care and Advisors are simply frauds ) * I didn't want to continue the policy and requested the same suspend the policy .Even after suspended the policy amount deducted . *.Finally i waited till lock period (Dec ****) has completed to get the money .i called more than ** times and escalated many times .finally i got money ****** for ****** (after * years ). if not suspend even i didn't get that much .
They are cheating customers by giving wrong information and misleading by showing fake numbers in the fund value.

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim

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- Preeti Anandan
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