Onsitego
- Fraudulent in extended warranty service of Onsitego (from Amazon.com) Offered Resolution
Amit Jain filed this complaint against Onsitego on Aug 20, 2019
Resolution Demanded:
Refund
Replaced
Damages
I bought Ricoh sp*** printer from amazon.com in February ****, along with onsite go extended warranty (Feb ****-feb****). Now my printer has issues and after inspection of the printer by onsite go engineer, onsite go is saying that they are not able to repair the printer and they will provide a replacement. But after a day they called me and said, we will provide amazon gift voucher worth Rs ****/- which was the purchase price of the printer. But now the market is different. At the time of purchase, all online seller was offering huge discounts up to **%, but now that much discount is not available on any laser printer. So how can I accept the previous value? I want the current value or replacement. Replacement is a better option for me as its mentioned in terms and conditions that if the onsite go is not able to repair the product then they will provide a replacement. But now onsite go is forcefully want to give me amazon voucher of past value of the product. No printer is available at that price in the market of the same specifications.
This is not justice if the price goes high then the company is not ready to provide replacement and offering old price then what's the use of the warranty.
I am bearing the loss of ***/- daily as taking printouts from outside. If the similar printer is not available in the market onsite go have to provide equivalent specification printer, which is mentioned in onsite go's terms and conditions.
I want printer only, that too of the same specification. Looking for your support to sort out this issue along with compensation of daily loss of ***/-( Monday to Friday in a week) and if any prestige issue occurs due to non-availability of the printer on time is the responsibility of onsite go.
Are you brand?
Are you Lawyer?
Onsitego
Shinehunts
"I'm thankful to team Voxya for their instant help & support. I got reply from Shinehunts which I was not getting earlier. I will recommend this useful platform."
Abhilasha Bajpai
Related Complaints
Onsitego - Samsung television got repaired Closed
Dear Onsite go , I hope this email finds you well. I am writing to bring to your attention an issue I have been experiencing with the warranty and repair process for my Samsung television, which I purchased from your Sathya showroom. On [...
Sep 22, 2023 by Rekha
Onsitego - Spoilt my AC cooling Closed
Sr. No.: ******-****** YOUR TEAM HAS CLOSED THE SERVICE REQUEST WITHOUT EVEN VISITING OR RESOLVING THE PROBLEM. THIS IS ABSOLUTE FRAUD. Service complaint number for ******-****** Attached is the Service report of your Engineer stating that t...
Apr 04, 2022 by Samir Garg
Onsitego - Mental Torture and No replacement provided Closed
I had purchased OnSiteGo * years extended warranty from Croma along with LG ** inch Television. I lodged a repair request on **th October **** and they were unable to get my TV repaired properly even after trying for * times. Their terms & con...
Dec 13, 2020 by Shubham Babel
Onsitego - Repair delays for a month Closed
I raised a complaint of my AC to ONSITEGO on **th May **** as this was the brand who covered my * years extended warranty for my AC. An engineer visited on **nd May and filled a form on the very same day. Since then I have not gotten a single c...
Jun 15, 2020 by abhay kumar
Onsitego - No replacement or refund received Open
I raised the service request on **th of July **** for my LG OK** speaker under extended warranty by Onsitego, I was given the assurance that my issue will be resolved within ** days and was given the final closing date of **th July ****. But on...
Aug 18, 2023 by Pankaj Bhambhu