Agoda5372 - fraud hotel booking
Sanjib Roy filed complaint against Agoda**** on Jul 6, 2019
I Sanjib Roy (Member ID: *********) had booked OYO ***** Mayfair Residency Hotel **, Ballygunge Place East, Bondel Road, Ballygunge, Park Circus, Kolkata, India ****** through Agoda.com from Lucknow. From ** June **** to ** June ****. The complete payment INR *,***.** had been made through credit card and I had received my booking id which is *********. On reaching the property I found that the hotel had been closed and I had been cheated. I had to face a lot of inconvenience in arranging for a new accommodation for my family. This goes against professional ethics and brings bad name to your company. I had tried to contact your customer but I got no response from them.
I am enclosing a copy of the confirmed booking ID sent by you.
You are requested to reimburse the aforementioned amount into corresponding card account at the earliest.
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