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Thrillophilia - Fraud and misleading information

Tarun Gupta filed complaint against Thrillophilia on Jun 3, 2022

I've booked a Uttrakhand tour and Prasoon from thrillophilia helped me to plan the tour.
*. Prasoon told me that we could travel up and down the same day in Kedarnath, and we took his word and did the booking.
After doing research from my side, I came to know this is quite an impossible task.
On reaching out to thrillophilia again, Mr Saurabh told me that we cannot travel up and down the same day, and the itinerary needs to be modified.

*. Today, I got a call from Prasoon, telling me that my registration for Kedarnath and Badrinath is not done yet (Booking and half amount paid on May **, ****)

With less than ** days to travel, and the itinerary still not fixed, I'm in a deadlock situation.
Neither the registration is done, nor I know the length and confirmation of the tour.

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Complaint Status

Resolution Demanded:

Apology letter from company

Replace / Fix problem

Thrillophilia

24

Total Complaints

10

Total Resolved

41.67%

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