Suvitas Holistic Healthcare Private Limited - Fradualent Rehab Center Killed my Grandmother

I am writing with utmost concern and disappointment regarding the tragic passing of my grandmother, Ms. Vedavathi Gondi, due to the horrible negligence in the care provided by Suvitas/HCAH/TCC. The lack of proper medical attention, including the wrong installation of a feeding tube and inadequate monitoring, led to severe complications such as aspiration pneumonia, organ failure, and septic shock, resulting in her untimely demise.
We possess a report from AIG stating the same, along with testimonies from patients and staff within Suvitas/HCAH/TCC, detailing the substandard treatment, particularly at TCC.

Despite the grave circumstances, we did not receive our refund yet and it has been over * year since my grandmother passed away. The facility is asking that we sign some document, a requirement which was not mentioned in our initial contract. This is totally unacceptable and illegal.

Now, we demand the full reimbursement of all payments made since December **** as Suvitas/HCAH/TCC completely failed us on our agreement's liability clause:
"The Representative/Resident understands that SUVITAS has agreed to take care of the Resident under good faith and shall make best effort to provide a safe and healthy environment suitable to the needs of the Resident and the Resident will be participating in various programs, activities, events and availing of facilities within the Facility, on a voluntary basis."
We are utterly shocked by the gross incompetence and false advertising displayed by Suvitas/HCAH/TCC.

Please initiate legal action against Suvitas/HCAH/TCC soon including these * culprits: vivek.srivastava@hcah.in
vijay.janagama@hcah.in
shweta.sharma@hcah.in

Below LEGAL NOTICE was sent to them on *th April ****

To.
Mr. Vivek Srivastava,
Managing Director (DIN-********).
M/s. Suvitas Holistic Healthcare Private Limited
O/o D.No.*-*-****, Plot No.**, Road No.*
Beside Karnataka Bank, Srinagar Colony.
Hyderabad - *** ***

Sir,
Under the instructions of my client Mr. K. Nagender Reddy, S/o Late K.
Neelam Reddy, aged about ** years, R/o H. No *-*-***/***/A/***A, Flat No.***.
*° Floor, Road No.*, Jubilee Hills, Hyderabad - *** ***, we do hereby cause this legal notice under the following facts and Circumstances:

*. That my above said client Mr. Nagender Reddy, has approached M/s.
Suvitas Holistic Healthcare Pvt Ltd, a hospital care services with specific focus on providing rehabilitation and assistance and care to get the services located at Gachibowli, Hyderabad for my client's mother-in-law Mrs. Gondi Vedavathi (** years old), after knowing the services provided by your company and agreed to and executed a "Residency Agreement" on *°% December **** and assigned you to take care of my client's mother-in-law Mrs. Gondi Vedavathi, in your Rehabilitation Centre with proper medical care and assistance.

*. That my above said client joined my client's Mother-in-Law on * December
**** in the premises address provided by you at # HCAH Suvitas - Gachibowli, Ground Floor, Next Lane, Plot **, Radisson hotel *, Jayabheri Enclave, Gachibowli, Hyderabad, Telangana ******, India and had made a payment of Rs. *,**,***/- towards the Refundable deposit of Rs. **,***/-and petty cash deposit of Rs. **,***/- and also made monthly payment as per the utilization and monthly fixed charges for the residency including with the GST and all the payments are made transferred through online only and the detailed payment schedule is given below:

Statement of Payment Schedule
Particulars Amount in Rs.
Refundable security deposit **,***
Refundable petty cash deposit **,***
TCC December **** Fees *,**,***
December **** **,***
January **** **,***
February **** **,***
March **** **,***
April **** **,***
May **** **,***
June **** **,***
TCC July **** Fees **,***
July ****, was at the facility only for the first ** days of July, moved to AlG right after due to failed food-pipe treatment and bad care at Suvitas/HCAH/TCC **,***
Total Rs. *,**,***

*. That after * months of joining my client's Mother-in-Law, she always informed to my client that the care taker is not regular in visiting her room as scheduled and the same has been intimated by my client to the management also not maintained proper medical attention and care and also due to wrong installation of feeding tube to her in which an infection was formed in her stomach and developed a severe septic shock with multiple organ dysfunction syndrome, Acute Kidney injury with severe Metabolic Acidosis and Aspiration Pneumonia and severe Hyponatremia which leads to further complications and she fell critically ill and was on Invase Ventilation and she succumbed to her illness on **.**.**** at *.**
AM, my client's Mother-in-Law was died.

*. That you and your company staff have utterly violated the terms and conditions mentioned in the clause - * & * of your "Residency Agreement" which caused gross negligence in providing Rehabilitation services to my client's Mother-in-Law.

*. That my client has spent an amount of Rs. *,**,***/- on her treatment, special diet, transportation etc. but due to deficiency in treatment and negligent conduct by your Staff, an irreparable damage has been done to my client's Mother-in-Law which cannot be set off by any amount whatsoever.

*. That my client was earning handsome income and my client never compromised on the said treatment and medical care of her and the entire family of my client was very much attached to her and the untimely death of my client's mother-in-law, my client and family is very much in distress.

*. That my above said client has always enquired about the health condition of his mother-in-law from time to time and provides all the necessities recommended by your organization staff and never compromised on the requirements but your staff had never intimated to my client about the exact health condition of my client's mother-in-law.

*. That in the light of the above said facts and circumstances, my client is entitled to a compensation of Rs. **,**,***/- (Rupees Ten Lakhs) in consideration including the cost of treatment incurred due to negligence of your staff out of which my client has paid approximately Rs.*,**,***/- fees every month to your Rehabilitation Centre from December-**** to July-**** (* Months) is Rs.*,**,***/- and Rs.*,**,***/- medical fees within the same facility in total consideration Rs.**,**,***/- (Rupees Ten Lakhs). The negligence of your staff is prima facie proved that the AIG Hospital issued a letter stating the reason of her death.


It is therefore call upon you to settle the irreparable losses caused due to your company and staff by paying a compensation for an amount of Rs. **,**,***/-(Rs. Ten Lakhs) within a period of ** days from the date of receipt of this notice to my client bank account or else we have no other alternative to approach the court of law for initiating legal proceedings under Criminal Act and Consumer Protection Act for seeking justice in the deficiency of Rehabilitation services for residents provided to my client's Mother-in-Law at your Rehabilitation Centre as well as physical and mental agony suffered by my client family.