Make My Trip Pvt Ltd
- Flight ticket date change offer promised not happening Open
Murugan Krishnamoorthy filed this complaint against Make My Trip Pvt Ltd on Apr 18, 2020
Resolution Demanded:
Refund
Replaced
I have recently booked an air ticket from Belfast (U.K) to Chennai for my daughter (Student) travelling on **th /**th March ****. The ticket was in the sector Belfast to London by Air-lingus and then London to Chennai by British Airways.
Owing to travel ban imposed by India the British Airways flight London to Chennai was impacted /cancelled whereas, Belfast to London by Air- lingus was in operation. Since the travel ban was imposed for international flights from **th /**th March **** we desperately tried to cancel or opt for a date change through their website but could not succeed. By **th March **** a WhatsApp message was received from them with a promise to approach me for the processing date change for the journey. It has been more than ** days they have not contacted. I filled up an online form from their website seeking details for the procedure for date change as it is not possible to contact their customer support. But no response has been so far received . I believe they are attempting to cheat and if the date change offer is received belatedly there is no point or possibility of using.
The e ticket Booking Id:NN*************.
My daughter is stuck in UK spending a lot for her living expenditure and facing the risk of the pandemic Covid **. I want the Make my trip to come with their promised offer for the date change in the sector Belfast to London so that she can travel back to chennai as soon as the travel ban is lifted i.e expected after *rd May ****. In case they are not making the offer I need to book her again for the early return of her to India.
We also tried to claim the refund from British Airways which had cancelled their flight in the sector London -Chennai but they replied that since it was booked through the agent they asked us to approach them for the date change.
As the Make my trip website is misguiding and not making any concrete offer for date change I wish the complaint may please be taken up against them in an appropriate manner.
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Make My Trip Pvt Ltd
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