Air India Airlines
- Flight cancelled but intimation not given Open
Sandeep N filed this complaint against Air India Airlines on Nov 24, 2019
I had booked flight number AI *** from kochi to bangalore on ** nov **** at **.** am and bangalore to srinagar indigo *E*** at **.**am via goibibo site by multi city option and by single payment. The flight indigo *E*** was cancelled and indigo intimated me through mail and phone call. Hence i cancelled indigo flight and booked bangalore new delhi indigo *E**** and Delhi srinagar go air G**** flights. On the day of **th november i reach cochin airport at **.**pm for catching my air india to bangalore at **.**am and then i came to know that my flight has been cancelled. They inform me that my phone number and mail id are not with them an hence havent intimated me. Even though i have made bookings from cochin to bangalore and bangalore srinagar on same option and is in same ticket, i got intimation from indigo about cancellation and not from air india. When i ask this they tell me that my mobile number is in the about column and not under mobile number column in the air india database and hence they havent intimated. I told them that i have connecting flights from bangalore and need to reach there but the person at air india was very harsh and tells that he cant do anything and go ask goibibo. I requested for help and he rudely closed the counter and threw my ticket papers on the counter. Also there was no other flights to bangalore which would take me there before *am for delhi connecting flight.
Upon gods grace, i saw details of indigo flight from cochin to delhi at *.** and took a ticket for that flight so that i can connect to my Delhi srinagar flight. I also had to cancel my flight from bangalore to delhi and got zero refund.
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