Indigo Airlines 6E
- Flight cancellation without notice Open
Savithri Mahesh filed this complaint against Indigo Airlines 6E on Jul 01, 2019
Resolution Demanded:
Damages
We Mr Mahesh Govind and Savithri Mahesh have booked our flight from Hyderabad to Cochin and the Airline PNR ZHMZJW on **th May. We were on a holiday to Munnar and our cab at Cochin airport and our stay at the resort from **th May is booked
The departure time is **.** INDIGO *E-***.
We were at Hyderabad airport at **.** and dutifully stood in the Q. When our turn came we were shocked to know that the flight is cancelled.
We neither received any message or email from your end. Our trauma and harassment started from that time.
Our return journey is also through Indigo airlines on *st of June *E *** Airline PNR ZHMZJW scheduled to leave at *.**am. We were bombarded with messages and email stating that our return flight will start at *.**. But there was no communication about our onward flight being rescheduled.
We were going on a holiday to Munnar. We had booked our cab at Cochin to pick us up at *.**PM and take us to sterling Munnar. Our room is booked from **th. The entire plan has gone haywire because of the indigo"s non professionalism. We were put into a loss of ***** for the cab and room tariff.
We were pleading with Indigo staff to somehow accommodate us on **th itself to Cochin. Atleast give us accommodation either in Hyderabad or Chennai since they were routing us through Chennai.
They refused to give us accommodation and I requested for a cab to drop us in Munnar in case we are sent on a different flight. The cab from Cochin only. Indigo flatly refused to help us.
We are senior citizens and have to have timely meals and medicine. We were put into lot of inconvenience mental trauma.
They asked us to rest in plaza lounge where we could have some food. They sent us to Chennai by *pm flight I think. I lost count of time. Our connecting flight to Cochin from Chennai is at *.**am. From **th *pm to **th */**am nearly ** hours we were thrown in Chennai airport. Imagine our plight no food no accommodation. We spent sleepless night in Chennai airport. We paid for our lounge service in Chennai airport because indigo refused even that.
On **th around *am we reached Cochin. We could not bathe or brush our teeth as all our necessities like toothbrush paste and soap were in the check in baggage.
We hired another taxi and reached munnar at *pm. we were totally drained without food and sleep.
Why this ordeal? How Indigo is going to pacify us?
At Hyderabad one Mr PRAB Keerat arranged our reschedule. He seems to be trying to accommodate us but he is in a junior front office guy without any powers. He could not help us and he was communicating to the superiors who have power. But they were not empathetic or courteous.
When we complained to Indigo customer care on our return we received a call from them. They offered Rs **** vouchers for all our ill treatment. We refused to take that kind of money. Then they had the audacity to offer another **** . Thus totally Rs**** offered for two tickets ie **** each.
Our request to you is at least let them pay us **** each amounting to **** which is very reasonable.
Please guide and help us.
mahesh
savithri mahesh
**********.
CO
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Indigo Airlines 6E
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