Ktm bike
- Faulty engine issue not resolved Open
Parker filed this complaint against Ktm bike on Nov 22, 2019
Resolution Demanded:
Replaced
Damages
Not really sure where to start.. Should I regret buying one of the finest bike or should I simply curse the people, who I have to deal with post getting one!
I bought a KTM RC*** with high hope and expectation, only to discover that the bike came with a faulty engine (as found within * year of usage @ ***** kms approx).
The engine head they said needed to be replaced, for which I had to give away the bike to service center located at Kasturba Road and patiently wait for a week to get the job done. The service center people took their sweet time to get a replacement, which obviously didn’t do any justice. As the engine sound (rather noise) drastically increased post replacement.
I politely inquired with the center head about the strange noise, only to get a standard answer “this is normal”.
I further added why not replace the engine, as it is showing signs of defectiveness from the manufacturing unit (as it is just about a year old).
Again to my agony, he replied “the engine cannot be replaced, unless it shows greater malfunctioning”.
Now within another **,*** kms post the engine head replacement..the bike has come to a complete halt. The local mechanic says that the entire engine including piston/crank shaft etc etc etc needs to be replaced or repaired!!!!
It is very clear that it was a faulty engine right from the beginning!! As you guys will agree, issues are rather rare with a bike as old as ** or ** months.
Today as I dread spending another **,*** or **,*** INR for the same bike, it makes me wonder. Who should I blame?
Are you brand?
Are you Lawyer?
Ktm bike
AirIndia Express
"Thank you soo much Voxya. After your Social Campaign and your email, AirIndia Express made correction in the Passenger name today."
Sulinder Singh
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