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Sameer Kishan Shrivastva filed complaint against Ford India on Aug 10, 2023
Hi,
I'm a customer of Ford Ecosport. I felt cheated when I came to know that Ford shut their facility in India due to my vehicle's resale value having gone down drastically. But anyways I managed this trauma. Now I'm struggling with a new problem created by ford india ford motors company. When I bought this vehicle, the salesman told me about the ford pass. It is quite helpful from a customer safety, vehicle security, and maintenance point of view. Today, dated ** Aug ****, When I checked my Ford pass, I saw an app update reminder when I did uninstall, and I couldn't see the app in the google play store. Today When I spoke to customer care they denied they can't help.
With this incident, I felt cheated. First Ford shut their facility and second, they started removing integral features of the vehicle as part of a service commitment it should not. If the feature is an OEM feature how can Ford remove this?
I need this feature till the product life cycle or Ford India has to compensate for this. They have to refund my vehicle cost.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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