Hathway Cable And Datacom Ltd - Deposit not refunded
Taniya Roy filed complaint against Hathway Cable And Datacom Ltd on Dec 23, 2019
I had taken the connection on April ****. At that time I had paid a deposit amount of Rs. ***. The customer executive assured me that my deposit would be refunded as soon as I disconnect the connection and return my modem.
As I am shifting to a new city, I requested for disconnection. On Dec **, **** Hathway team came and collected the modem. The executive said, my refund would be processed within a week after submission of this device.
However, I did not get my refund yet. I called Hathway customer service team many times, but they disconnected my calls. I had emailed them at chennaihelpdesk@hathway.net. They replied back saying that deposit cannot be refunded as I did not use the connection for atleast * years.
However, when I had taken the connection they never mentioned any such condition. I was assured that I would get my deposit back anytime.
Thousands of customers like you have trusted Voxya to resolve their issues
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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