- Delivered wrong product and not returning back Open
Upon receiving the package on **-**-****, it became evident that the contents did not match the product I had ordered. Instead of the [matt blue zippo fuel lighter], I received [shiny blue zippo fuel lighter]. This error has not only inconvenienced me but has also disrupted my plans, as I was relying on.
I immediately contacted their customer support through [email/phone], providing all relevant order details and photographic evidence of the incorrectly shipped product. Regrettably, despite my repeated attempts to seek assistance, I have not received any response from your company. The lack of communication is both disheartening and unprofessional, leaving me without any resolution to this matter.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"Thanks to Voxya, Goibibo responded and initiated a refund. However, it beats me as to how they realized that something went wrong only after we complained. More power to Voxya."